Touch Support, Inc. - Press Releases

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BRAND NEW WEBSITE AND PRODUCT OFFERINGS – BACKED BY 24x7x365 SUPPORT PROFESSIONALS

LAFAYETTE, Indiana—January 25, 2010—Touch Support is proud to announce the debut of our new website at TouchSupport.com. We have completely updated our look to highlight our new, improved service offerings, including managed dedicated servers, managed co-location services, and our exciting new managed Cloud VPS solution. Our new web site also introduces our Live Chat feature – connecting you to our professionals faster than ever with real-time chat support.

Whether or not you are a current Touch Support customer, we invite you to browse our new website. Our administration and monitoring service offerings have been retooled and customized based on your feedback to provide you with exactly the right fit. We at Touch Support would like to join your team to take care of the technical side of things, freeing you to focus on growing your business. Our new service bundles, combining outsourced technical support, server administration, and server hardware, allow you to have all of your company's services under one excitingly discounted roof.

Our new website contains full details on these exciting new service offerings. Please feel free to browse through our packages for managed co-location services – providing top-notch network connectivity, redundancy, and of course server management and administration, managed dedicated servers – combining world-class hardware with our world-class admin team's proactive support, and managed Cloud VPS solutions – giving you complete control over your hosting environment while allowing infinite expandability and rock-solid redundancy.

We're also pleased to highlight our data center and network. You can rest assured that the best hardware is being hosted in one of the best data centers in the world. Your business will be housed with world-leading companies and provided the same enterprise-level backbone. Our data center has completed an SAS 70 Type II audit issued by the American Institute of Certified Public Accountants (AICPA), ensuring stringent controls over all aspects of the data center operations - assuring that your hardware and the data it carries is in good hands. Backed by multiple 10 gigabit connections, Juniper and Cisco hardware, and fully redundant facilities, we're confident that we can provide you with nothing but the best service available.

Our team is the core of our business, and can become the core of yours. Our industry-leading professionals are ready to provide only the best support experience possible to you and your clients. From our 24x7x365 availability, to our US-based expertise, to our 45 minute guaranteed response time, we're focused wholly the support experience. Whether you take advantage of our fully-branded outsourced technical support offerings to provide your clients with a technical team they can depend on, or you rely on us to make sure your server is constantly monitored and proactively secured, we're confident that Touch Support can partner with you to make your business the best it can be.

We're proud of our new website, and we're proud of the exciting new services that are promoted on it. Whether you are a long-time client or you have just started considering our expertise, we invite you to take advantage of our new website's expanded information and connectivity to our support professionals. Stop in, take a look around, and open a chat with us today.

We know you have a choice in service providers, and we appreciate your continued trust in Touch Support. We are, of course, always available to answer any questions you may have. Feel free to visit TouchSupport.com and open a live chat, or e-mail accounts@touchsupport.com. You can also call us at 1-888-45-TOUCH.

No Longer Part Of The Planet – Touch Support, Inc. Offers Diverse Solutions

LAFAYETTE, Indiana—December 01, 2009—It is our distinct pleasure to announce that Touch Support, Inc. is no longer a part of THE PLANET.COM INTERNET SERVICES, INC. (“The Planet”), and is now providing our world-class server administration, managed hosting, outsourced technical support, and monitoring services to you as an independent entity. Touch Support has separated from The Planet to focus on providing you with customized solutions for your business all under one roof.

First and foremost, let us assure you that your business with us will continue uninterrupted. Touch Support is focused on providing the best services to meet your needs and that will not change. Additionally, we are now able to offer many fresh new services, service levels, and bundled packages that can enhance your business, so we invite you to consider these exciting new opportunities.

We at Touch Support would like to join your team to help you reach your goals as a company and beyond. With our expertise in outsourced support, administration, and process development, we can craft a solution for you that handles all of your existing customers effortlessly and our fully scalable services leave you free to grow your business.

Our US-based team of outsourced technical support professionals is ready to provide your customers with the 24/7/365 support your clients expect. Our technicians are available via helpdesk, phone, and live chat support, to make sure your clients can always get in contact with your team. We want to join your team to provide your clients with the best technical support they've ever experienced, so our outsourced support solution is fully branded. Our guaranteed 45-minute response time ensures that your clients will be blown away by how quickly their problems are resolved.

Our server administration team is second to none. We provide several levels of administrative service, from the most basic of system updates to full-time server administration. Our admin team provides proprietary, fully-proactive solutions to secure and update your server – or have our admin team manage your hardware, too, with our managed hosting services.

In addition to our industry-leading outsourced technical support and administration team, we are now able to offer managed VMWare Cloud VPS solutions. A VMWare vCloud VPS solution grants you unlimited expandability without the hassles of physical hardware. Combined with our management team making sure that your server is always monitored and secure, we are confident that our Cloud VPS solution is the next level in a partnership between your company and our team.

If you prefer a more traditional hosting environment, we also offer managed dedicated servers. Our managed dedicated servers are built from the highest quality components, and feature our complete management solution. If you prefer to use your own hardware, we will also provide our full management suite while hosting your hardware in top-notch facilities.

We're proud of our network, and we're proud of our hardware. Touch Support hosts only in the best data center facilities available. Our data center has completed an SAS 70 Type II audit issued by the American Institute of Certified Public Accountants (AICPA), ensuring stringent controls over all aspects of the data center operations - assuring that your hardware and the data it carries is in good hands. Backed by multiple 10 gigabit connections, Juniper and Cisco hardware, and fully redundant facilities, we're confident that we can provide you with nothing but the best service available.

Touch Support, Inc. Announces Partnership With VMWARE

Enterprise Level Solutions and Support Bundles Available Now

LAFAYETTE, Indiana—November 15, 2009—Touch Support is pleased to announce our partnership with innovative virtualization industry leader VMWare as VMWare resellers. Our new managed Cloud VPS solution is fully powered by this exciting new technology, allowing your company almost infinite expandability and redundancy. This new managed hosting solution combines Touch Support's already sterling administration service offerings with the pinnacle of web hosting environments, the virtualized Cloud solution. Touch Support is also excited to announce our VMWare Certified technical support and sales team. Our industry-leading professionals are being trained to be on the bleeding edge of stability and scalability with VMWare certification, providing you with the expert support you expect from Touch Support.

Touch Support is introducing the next level of IT infrastructure with the VMware vSphere virtualization platform. The most trusted virtualization platform available, vSphere is built on a proven virtualization platform using federation and standards to bridge cloud infrastructures, creating an almost infinite hybrid cloud structure that can respond to your evolving business needs. Now more than ever, consolidation is key to providing the best services possible, and Touch Support's bundled server management and administration services combined with vSphere's expertise in reducing capital, operation costs, and energy usage is at the front lines of your new consolidated hosting offerings.

Touch Support would like to join your team as your own technical department, freeing you to grow your business in your new expandable environment. Let our administrative and monitoring team handle the hassle of day-to-day technical issues. Our fully-branded, US-based outsourced technical support team is on call 24/7/365 to solve any issues your customers have with a 45 minute guaranteed response time. Our data center provides world-class redundancy and stability to your hosting environment, providing you with the peace of mind to sleep at night knowing that your business is being taken care of.

Our administrative team is always on hand to handle any emergencies that may come up in your hosting environment. Our team of VMWare certified technicians have what it takes to mitigate any server emergencies and proactively ensure that your server is running the most up-to-date software packages and the latest in server security. Our monitoring team is keeping a constant watchful eye on the services on your server, making sure that your sites, and your client's sites, are always available, 24/7/365.

With proprietary server hardening, security scanning, and backup solutions, Touch Support can provide you with the services no other company can. Our team of administrators have crafted industry-leading scripts and tools to make sure your server is safe against intrusion or emergency. In the event that your server does have an emergency, our team is fully staffed and available 24/7/365 with lightning-fast response times, to make sure that your server returns to normal as quickly as possible.

Touch Support is very proud of our new managed Cloud VPS solutions, our new partnership with VMWare, and our team of VMWare certified technicians. We invite you to visit our website and take a look at our managed Cloud VPS packages, as well as our bundles with server administration and outsourced technical support. Please take a look around and open a Live Chat with one of our VMWare certified sales team and discuss how Touch Support can help you grow your business.