eSupport Anti-Spam How To

VictorT
(25 Jan 2007 01:10 PM)
We've seen improvements when Spamassassin was turned on for the domain that hosts the Kayako board so that some of the spam could be avoided. Not sure if it's already on, but that would probably help.

VictorT
(25 Jan 2007 03:11 PM) my previous note was a copy of what Ryan sent to Chris.
you cannot enable spamassassin for the email account through plesk. I manually enabled it but the mail was not delivered. I was unable to determine how to do this and Jeff told me that you had set this up before.

JasonH
(30 Jan 2007 04:26 AM) http://forums.kayako.com/showthread.php?t=4440&highlight=plesk+spam

Jason H.
Okay I think that if we just give the .qmail file the standard spamassassin crap and then the pipe it should still deliver properly, like so:

| if [ -z "$SA" ]; then export SA=1; /usr/local/psa/bin/psa-spamc -f -u user@domain.com -U /tmp/spamd_full.sock > spamcheck$$; /var/qmail/bin/qmail-local "$USER" "$HOME" "$LOCAL" "" "" "$HOST" "$SENDER" "$DEFAULT" < spamcheck$$; retval=$?; rm -f spamcheck$$; [ $retval = 0 ] && exit 99; exit $retval; fi
| true
|/path/to/esupport/cli/index.php

SA should rewrite the subject before delivering it. The rewrite tag would be defined by whatever is in the SA preferences:
/var/qmail/mailnamed/domain.com/user/user_prefs
This should be the default:

required_hits 7
rewrite_subject 1
subject_tag *****SPAM*****

This should allow us add the Mail Parser rules just like is mentioned in here:
http://www.touchsupport.com/eSupport-Anti-Spam-How-To.html