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History & Values
The overwhelming demand for competent, US-Based technical support in 2003 prompted
the inception of Touch Support, LLC on August 25th, 2003. We began as an incredibly
small operation, interviewing our first employee at his home and leveraging
our existing industry contacts to provide our 'start-up' capital in the form
of support contracts. Since then, Touch Support migrated from our 1-desk loft
at 634 Main St. to 839 Main St., enjoying the additional space for just over
a year while we grew the company to over 20 employees. Our team waved goodbye
to 839 Main and settled in at our current location where we now maintain a staff
of 32, which grows every month.
Touch Support is currently a privately held, debt-free company committed to
achieving our goals without sacrificing our values:
People: We work very hard to maintain an air and attitude of
professional respect within our team. Our management's goal is to request action and offer advice rather than demand or demean
anyone on our team for any reason. Our people are our product. They are the
heartbeat of every service we offer and take priority over all else.
Honesty: Many companies may state the same, however, we truly
value honesty in business and in our people. No one has ever been asked to leave
our team for speaking his or her mind.
Operating While Innovating: It's critical for us to maintain
operations every minute of every day while focusing on improving processes.
Operating while Innovating is a paradigm we use to remind us that theory can
not replace practice and the capacity for practice is exponentially increased
when combined with refined theory.
Work Ethic: We work hard to be the best. That may seem like
a common statement among most businesses, however, everyone on our team, including
company founders, work hard each day to go above and beyond customer expectations.
This is the only way we've been able to consistently compete and achieve success
over our competition.
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