 Instead of counting on a local backup drive, why not let Touch Support
manage remote backups for you? Our backup solutions take the hassle out
of providing an essential service to you and your customers. Our
managed backup solution uses top-grade hardware and software to ensure
that your data is always protected and always available. Let us handle
the daily task of redundancy - outsourcing to Touch Support means more
free time to operate and grow your business!
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Operating
Systems : RedHat, RHEL, CentOS, Fedora, Debian,
Ubuntu, FreeBSD
Control Panels:
None Required
Minimum: $10.00 |
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 Platform
Many backup solution providers offer simple user-level accounts on
shared machines, which compromises the security of your data by not
fully locking down your files - potentially opening them up for viewing
or manipulation by the other backup users on the system. We solve this
problem by offering each of our clients their own virtual private space
that allows full access to you while keeping others out.
Physical
Our data centerare physically watched every minute of
every day by our datacenter technicians and security personnel. There is no greater security
than several human beings physically monitoring the datacenter floor.
Additionally, our datacenter has completed an SAS 70 Type II audit
issued by the American Institute of Certified Public Accountants
(AICPA), ensuring stringent controls over all aspects of the datacenter
operations.
Network
All backup transfers are performed over our internal network (when possible) for added security. This ensures that
your data remains private and maintains its integrity on the journey
from your server to our backup array. External network connectivity for
clients not hosted with us is provided by multiple 10 gigabit
connections, ensuring that your data gets to the backup servers
securely and efficiently.
All of our backups are maintained on fault tolerant backup arrays. In
addition we conduct periodic failure readiness tests to ensure a drive
failure will not cause harm or inconvenience to our clients.
Our setup process as it pertains to new clients entails a simple server
questionnaire. After this is complete, our team will login to your
server and, based on your specifications, configure your backups to be
congruent with our backup schedule. After this is done, we will run the
initial backup within 24 hours. All backups from this point forward
will be incremental backups run at the scheduled time of day/week.
While every client is provided with a private virtual directory for their own backup
space, we do limit access to FTP, SCP and SSH connections. As our system is
based on incremental bacukps, it should be noted that we do not allow
transfers of daily control-panel-generated or other backup archives or
files (for example, cPanel's daily backup .tar.gz files).
It's important to ensure quality that the space we offer be used only
for backups and only for the backup schema we have in place. As we will
maintain your backups, there is no additional need to upload or copy
files into your backup space in general, however, if special needs
exist, you may contact our team 24 hours a day to make special
arrangements.
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