The next generation of hosting infrastructure is coalescing in cloud computing. Utilizing the power of vSphere, a custom, industry-first cloud operating system, dramatically reduce your capital and operating costs by consolidating your servers in to one, custom, managed cloud solution. Fully automated and scalable, cloud computing is high-availability and more energy-efficient than a dedicated server solution, at drastically reduced costs. Potential downtime is drastically reduced, and disaster recovery and redundancy are built-in.

• Optimize your IT infrastructure through server consolidation, automation, and high availability
• Decrease downtime and improve reliability with business continuity and disaster recovery
• Increase energy efficiency by running fewer servers and dynamically powering down unused servers with our green IT solutions

Consolidation

With consolidation ratios of up to 15:1, you can compress your existing infrastructure dramatically with a scalable solution that drastically reduces your operating costs. Capital and operating expenses can be reduced by more than 50% with a Touch Support managed cloud. Running less physical servers on a cloud solution also reduces downtime with automated load-balancing systems and disaster recovery systems.

Managed Means No Headaches

Our industry-leading administrative, monitoring, and datacenter technical team makes sure that if any emergency comes up, if any service goes down, if any security patch is required, or any hardware issue arises, you are notified immediately and the problem is rectified just as fast. Not only does Touch Support's cloud solution provide massive savings in expenses, downtime, and disaster recovery time, we also fully manage your cloud solution for you, mostly automatically - but with staff always on hand to resolve any issues that do come up. We provide extensive support for your server, from securing and hardening, to monitoring and responding to server events, to fixing hardware issues - all done by our 24/7/365 team. If you have any questions or issues, our team is always available to you via the helpdesk and/or our phone support system to make sure that your hardware is always operating at maximum efficiency.

Support Options

We provide several levels of support customized to meet your administrative needs.

Standard

With our Standard support tier, our administrative team is available for up to 1 hour of admin work per month. We'll also perform our initial security audit and server hardening to make sure your server is up to date and secured. Standard Support also provides monitoring on 15-minute intervals checking 3 pre-defined ports. Our monitoring team will respond to any downtime events following notification of any issues and work to bring the service back online, or follow the appropriate response procedure to notify you of further issues.

Learn more about Standard support

Advanced

Building on the Standard support option, our Advanced option provides 2 hours of administrative work per month covering any of our expert services, as well as initial server setup, server backup configuration/implementation, and all of the services included in the Standard package. Our administrators will check the health of your hard drives, perform an RPM integrity verification check, kernel, control panel, and general system updates, and will perform Nessus security scans monthly. Advanced support also provides monitoring for 5 pre-defined ports every 10 minutes.

Learn more about Advanced support

Enterprise

With Enterprise level support, our administrative team is available to provide phone support and 24/7 administration availability for any issues that may come up on your server. All our our security, hardening, and update scans will be performed on your server. In addition, we will perform weekly Nessus security scans, and set up a managed firewall to protect your server against intrusion. 4 hours of admin work per month are included with this level of service. In the event that your server suffers an intrusion event, we will re-secure the server and restore the entire server from backups. Our Enterprise level support option bumps up the service monitoring to every 5 minutes on 9 ports. Level 3 end-user support is also available on this plan.

Learn more about Enterprise support

Enterprise Plus

Enterprise Plus support provides 24/7 assistance from our administrative team. All of the security and hardening features are available to this level of support, as well as daily Nessus security scans, and 6 hours of admin work per month. Our monitoring team will cover 5-minute interval monitoring on 13 pre-defined ports as well as 2 custom ports that you define, and will be available for 24/7/365 phone support whenever you need to reach them about any issues with your server. End-user Level 3 support is also available.

Learn more about Enterprise Plus support

Paramount

Paramount support is the pinnacle of our support offerings. In addition to all of the services, scans, security updates, monitoring features, and the availability of our team provided by the previous support packages, Paramount support provides end-user Level 3 support, and 12 hours of admin time can be billed to this package per month. 13 ports plus any number of custom ports will be monitored every 5 minutes to ensure all of your services are covered by our expert monitoring and response team.

Learn more about Paramount support