Your hardware, our expertise. If you have a custom setup but want to make sure it's managed and kept up to date, Touch Support has a managed colocation solution to fit your needs. We house your server hardware in a world-class datacenter, providing maximum uptime and connectivity, backed by our industry-leading administrative and monitoring team. Our datacenter technicians are available 24 hours a day to replace hard drives, perform memory upgrades and file systems checks. We don't charge hourly rates to perform datacenter or administative services - that's what "managed" means, so leave the headaches and day-to-day operations to us.

• Your hardware, your way, but backed by our world-class network
  
• 24/7/365 administration, monitoring, and remote-hands technician availablity
  
• Managed colocation means no hourly rates or hidden fees
  

Our Network

You can rest assured that your hardware is being hosted in one of the best datacenters in the world. Your business will be housed with world-leading companies and provided the same enterprise-level backbone. Our datacenter has completed an SAS 70 Type II audit issued by the American Institute of Certified Public Accountants (AICPA), ensuring stringent controls over all aspects of the datacenter operations - assuring that your hardware and the data it carries is in good hands. Backed by multiple 10 gigabit connections, Juniper and Cisco hardware, and fully redundant facilities, we're confident that we can provide you with nothing but the best service available.

Managed Means No Headaches

Our industry-leading administrative, monitoring, and datacenter technical team makes sure that if any emergency comes up, if any service goes down, if any security patch is required, or any hardware issue arises, you are notified immediately and the problem is rectified just as fast. Our managed colocation solution is meant to take away the daily hassle of owning server hardware and put you back in control of your business by letting our team take care of all your server needs. We provide extensive support for your server, from securing and hardening, to monitoring and responding to server events, to fixing hardware issues - all done by our 24/7/365 team. If you have any questions or issues, our team is always available to you via the helpdesk and/or our phone support system to make sure that your hardware is always operating at maximum efficiency.

Support Options

We provide several levels of support customized to meet your administrative needs.

Standard

Our basic level of support provides for 15-minute interval checking on 3 pre-defined ports. Our monitoring team - an actual human being, not an automated program - will respond to any downtime events following notification of any issues and work to bring the service back online, or follow the appropriate response procedure to notify you of further issues. In addition to monitoring, our administrative team is available for up to 1 hour of admin work per month. We'll also perform our initial security audit and server hardening to make sure your server is up to date and secured.

Learn more about Standard support

Advanced

Building on the Standard support option, our Advanced option checks 5 pre-defined ports every 10 minutes. In addition, our administrators will check the health of your disk, perform an RPM integrity verification check, kernel, control panel, and general system updates, and will perform Nessus security scans monthly. 2 hours of admin work per month are included in this package, as well as initial server setup, server backup configuration/implementation, and all of the services included in the Standard package.

Learn more about Advanced support

Enterprise

Our Enterprise level support option bumps up the service monitoring to every 5 minutes on 9 ports. In addition, we provide phone support and 24/7 administration availability for any issues that may come up on your server. All our our security, hardening, and update scans will be performed on your server, including, but not limited to SSH hardening, root kit scan, remote port scan, process and socket audit, and Apache/PHP/mySQL updates. In addition, we will perform weekly Nessus security scans, and set up a managed firewall to protect your server against intrusion. 4 hours of admin work per month are included with this level of service. In the event that your server suffers an intrusion event, we will re-secure the server and restore the entire server from backups. Level 3 end-user support is also available at this level of support.

Learn more about Enterprise support

Enterprise Plus

Enterprise Plus support provides 5-minute interval monitoring on 13 pre-defined ports as well as 2 custom ports that you define. Our monitoring team will be available to you for phone support 24/7/365m as well as 24/7 assistance from our administrative team. All of the security and hardening features are available to this level of support, as well as daily Nessus security scans, and 6 hours of admin work per month. End-user Level 3 support is also available.

Learn more about Enterprise Plus support

Paramount

Paramount support is the pinnacle of our support offerings. 13 ports plus any number of custom ports will be monitored every 5 minutes to ensure all of your services are available all the time. In addition to all of the services, scans, security updates, monitoring features, and the availability of our team provided by the previous support packages, Paramount support provides end-user Level 3 support, 12 hours of admin work are available per month.

Learn more about Paramount support