The building block of any web platform or operation, a properly managed dedicated server will provide speed, stability, and security for you and your client's web site applications. Touch Support uses only the highest-quality server-grade components in our line of dedicated servers to ensure maximum performance and reliability. These components are backed up by our complete server management solutions, providing 24/7/365 proactive monitoring, security, and software updates. Touch Support is a world-class support company that takes server administration very seriously as the first step to providing a secure, stable foundation to build rock-solid businesses on. Whether you're looking for a server to provide shared, reseller, or VPS solutions to your clients, you can rest assured that you'll be able to provide the highest level of service, backed by our sincere commitment to customer satisfaction.

• Highest-quality, server-grade components
  
• 24/7/365 proactive monitoring
  
• Active security and software updates
• Fully managed solution for all needs
  

Our Network

You can rest assured that the best hardware is being hosted in one of the best datacenters in the world. Your business will be housed with world-leading companies and provided the same enterprise-level backbone. Our datacenter has completed an SAS 70 Type II audit issued by the American Institute of Certified Public Accountants (AICPA), ensuring stringent controls over all aspects of the datacenter operations - assuring that your hardware and the data it carries is in good hands. Backed by multiple 10 gigabit connections, Juniper and Cisco hardware, and fully redundant facilities, we're confident that we can provide you with nothing but the best service available.

Managed Means No Headaches

Our industry-leading administrative, monitoring, and datacenter technical team makes sure that if any emergency comes up, if any service goes down, if any security patch is required, or any hardware issue arises, you are notified immediately and the problem is rectified just as fast. Our managed dedicated solution is meant to take away the daily hassle of running a server and put you back in control of your business by letting our team take care of all your server needs. We provide extensive support for your server, from securing and hardening, to monitoring and responding to server events, to fixing hardware issues - all done by our 24/7/365 team. If you have any questions or issues, our team is always available to you via the helpdesk and/or our phone support system to make sure that your hardware is always operating at maximum efficiency.

Support Options

We provide several levels of support customized to meet your administrative needs.

Standard

With our Standard support tier, our administrative team is available for up to 1 hour of admin work per month. We'll also perform our initial security audit and server hardening to make sure your server is up to date and secured. Standard Support also provides monitoring on 15-minute intervals checking 3 pre-defined ports. Our monitoring team will respond to any downtime events following notification of any issues and work to bring the service back online, or follow the appropriate response procedure to notify you of further issues.

Learn more about Standard support

Advanced

Building on the Standard support option, our Advanced option provides 2 hours of administrative work per month covering any of our expert services, as well as initial server setup, server backup configuration/implementation, and all of the services included in the Standard package. Our administrators will check the health of your hard drives, perform an RPM integrity verification check, kernel, control panel, and general system updates, and will perform Nessus security scans monthly. Advanced support also provides monitoring for 5 pre-defined ports every 10 minutes.

Learn more about Advanced support

Enterprise

With Enterprise level support, our administrative team is available to provide phone support and 24/7 administration availability for any issues that may come up on your server. All our our security, hardening, and update scans will be performed on your server. In addition, we will perform weekly Nessus security scans, and set up a managed firewall to protect your server against intrusion. 4 hours of admin work per month are included with this level of service. In the event that your server suffers an intrusion event, we will re-secure the server and restore the entire server from backups. Our Enterprise level support option bumps up the service monitoring to every 5 minutes on 9 ports. Level 3 end-user support is also available on this plan.

Learn more about Enterprise support

Enterprise Plus

Enterprise Plus support provides 24/7 assistance from our administrative team. All of the security and hardening features are available to this level of support, as well as daily Nessus security scans, and 6 hours of admin work per month. Our monitoring team will cover 5-minute interval monitoring on 13 pre-defined ports as well as 2 custom ports that you define, and will be available for 24/7/365 phone support whenever you need to reach them about any issues with your server. End-user Level 3 support is also available.

Learn more about Enterprise Plus support

Paramount

Paramount support is the pinnacle of our support offerings. In addition to all of the services, scans, security updates, monitoring features, and the availability of our team provided by the previous support packages, Paramount support provides end-user Level 3 support, and 12 hours of admin time can be billed to this package per month. 13 ports plus any number of custom ports will be monitored every 5 minutes to ensure all of your services are covered by our expert monitoring and response team.

Learn more about Paramount support