Industry-Leading
Staff
Touch Support's team is made up of industry-leading individuals. From
our Level 1 technicians to our system administrators, our team is
constantly working on improving quality of service, efficiency, and
response time to ensure that you and your clients receive the best
service possible. Our staff are carefully selected for technical
knowledge, problem-solving skills, English communication skills, and
inclination to help people. Our employees are the best and the
brightest in the industry, and we're proud to serve your company, and
many other high-profile companies, to the best of our ability.
Multiple Redundant Offices
Touch Support realizes that always being available is essential to your
business and its processes. That is why we have multiple locations to
make sure our technicians are available 24 hours a day, 7 days a week.
We have offices strategically located in Lafayette, Indiana,
Youngstown, Ohio, and Chicago, Illinois. Our Lafayette location is
located just minutes from Purdue University, a local source of
technical talent and expertise. Our Chicago office is in our
datacenter, to ensure that our administrators and datacenter technical
team have immediate access to your servers in the case of an emergency.
And of course, our offices and staffing schedules are designed to make
sure we are fully staffed and ready to handle anything 24/7/365.
Current Operations
Integration
If you have your own tech team, and are using Touch Support to fill in
the gaps - whether in technical knowledge, availability, or overflow -
we are here to help integrate as best as we can. Our team will work
with yours to ensure maximum productivity and coverage, so that your
issues are never left unsolved, and your clients are never left out in
the cold. We will help you draw up a plan to make sure we're working
with you in the best way possible.
Management Team
Touch Support's management team boasts over a decade of experience in
the web hosting and support industries. Our principle focus is to
ensure that our support team members are providing your customers with
the world-class support they deserve. We maintain a 100%
full-disclosure policy with our support and sales team members to fuel
the camaraderie essential to long-term success.
Communication
Communication within the team and between Touch Support and our valued
clients is paramount. As such, we hold ourselves to an unparalleled
standard of communication and transparency. Our team holds multiple
daily shift meetings, to make sure any issues that span multiple shifts
are passed off to the right people, and long-running issues such as
large server migrations and server restores don't fall through the
cracks. Additionally, we hold weekly mandatory company-wide meetings to
ensure that our team has the opportunity to discuss the issues of the
week and address suggestions for improvement.
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