All support services we provide can be broken down into the three 'levels' described below; Note that regular support includes Level 1 and Level 2 support, while Level 3 support is only included when purchasing regular technical support in addition to system administration (::Dedicated Tech::). Also, system administration packages must be purchased for every server housing an account that might make a request to the support desk in order to gain Level 3 support.

Level 1:
No server or control panel login required. Level 1 covers most technical sales related questions in addition to company policy questions, email client configuration, and general web publishing questions.

Level 2:
Account and/or server login required. Level 2 covers general support operations including password resets, domain level DNS configuration, domain level Apache configuration, most FrontPage related issues, .htaccess/.htpasswd issues, in-depth email issues, and many more requests of this nature that typically focus on a single account. Note that we do not generally provide scripting or programming assistance for end-users.

Level 3:
Server login required. Level 3 issues generally affect the entire server or have to do with software package malfunctions, server performance, and/or server security. Note that Level 3 covers all support issues not covered by Levels 1 and 2.