Our monitoring
services include human verification of all services
reporting down on your server. Our system polls
your server every two (2) minutes on up to 13 ports.
Our team is available 24 hours per day, 7 days per
week to restart your services and/or reboot your
server upon verification of service or server failure.
Server Monitoring Options ::Reaction:: [$19.95/mo.
per server]
Our custom tailored monitoring service provides
a unique solution to server events. We will collaborate
with you to write a detailed procedure for how our
staff will handle a server incident. Below is an
example of what a procedure for incident response
to a server offline might look like:
Incident:
Server completely offline (no
ping/SSH/http) Response:
Bring the server back online via the
following procedure:
1. Call Data Center
at 888-222-3334, Press '4'. 2.
Provide DataCenter staff with ID# 392387.
3. Inquire about network
availability. 4.
Request Immediate reboot. 5.
Call back every 5 minutes until server
is online.
::Total Confidence::
[$29.95/mo. per server]
With Touch Support ::TOTAL CONFIDENCE::, you may
rest assured that your server will remain online
thanks to quick responses by our technicians to
service issues. Our premium monitoring package
includes preliminary response to DOS attacks as
well as basic service troubleshooting to bring
your services back online should they fail.
