Home > Outsourced Support
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We provide 24/7/365 fully branded technical support for web hosting
companies looking to outsource their end-user support to the industry's
best professionals with a guaranteed response time. We offer Level 1
(defined as no server login required) and Level 2 support (defined as
requiring a server login, technical service, generally localized to one
user account). Level 3 support issues can be escalated to your
administration team, or to ours, if we are providing your server's
administration services.  Click Here For More Info
If you already have your technical support processes set up, but you
still needs a front line to handle your incoming volume, we're ready
and able to help you. Our team can provide a 24/7/365 front to your
existing technical, sales, or other customer requests, routing client's
queries and issues to the correct departments quickly and efficiently.
We will work with you to provide the most optimized solution to take
advantage of your existing infrastructure. Click Here For More Info
In addition to the technical support services we provide for the web
hosting industry, we also can provide Level 1 front line support via
ticket desk and/or phone to key players in the software industry. Our
team is available 24/7/365, just as to our clients in the web hosting
industry, and can be quickly trained to respond to the technical
support needs and processes of your software package clients. We are
ready to fully customize the support solution that's right for your
company. Click Here For More Info
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