Phone Support
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Subscription
Fee: Included in Per-Ticket
Support
Phone System Requirements: We provide a local number/DID
Setup
Fee: $50
Monthly
DID/phone number cost: $25
Monthly Minimum: Included
in Per-Ticket Support |
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Calls are purchased on a monthly, per-minute basis
and are used as a medium for opening tickets. Calls
must be purchased in tandem with per-ticket support
as each call requiring any troubleshooting will
prompt the creation of a ticket for the end-user.
Our technicians will answer very basic questions
over the phone (e.g. What are my nameservers? or
Do you allow SSH access?), however, any non-policy
or very basic general support related (Level 1)
questions will prompt the creation of a ticket,
billed at the above per-ticket rates.
| Pricing
Schedule |
Linux/BSD |
Windows |
| 0-500
Minutes |
$0.50
per minute |
not
available |
| 500-1000
Minutes |
$0.45
per minute |
not
available |
| 1000+
Minutes |
Call |
Call |
| REQUEST
QUOTE |
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