Touch Support, Inc. - Server Administration Packages


	Standard	Advanced	Enterprise	Enterprise Plus	Paramount
24/7/365 Server Monitoring	Every 15 min	Every 10 min	Every 5 min	Every 5 min	Every 5 min
Human Response To Server Alerts
Port Monitoring	3	5	9	11 + 2 Custom Ports	11 + 2 Custom Ports
DOS Attack Mitigation
24/7/365 Admin Availability	8x5	12x7	24x7	24x7	24x7
Initial Security Audit & Server Hardening
System "Root Kit" Scan
SSH Hardening
host.conf/sysctl.conf Hardening
Directory/Partition Hardening
Unnecessary System User Removal
MySQL Optimization
Disk Health Check
RPM Integrity Verification
Process and Socket Audit
Remote Port Scan
Disable unnecessary/insecure services
Kernel Updates
Apache Updates
PHP Updates
MySQL Updates
Control Panel Updates
Mod_Security Installation/Configuration
Managed Firewall
Nessus Security Scans		Monthly	Weekly	Daily	Daily
Monthly Admin Hours	1	2	4	6	12
Re-secure a server after intrusion
Restore a server from backup
Initial Server Setup(IP/Hostname/Control Panel/DNS)
Server Backup Configuration/Implementation
Level 3 End-User Support when purchased with web hosting support
Monthly Managed Cost	$9.99	$19.99	$44.99	$89.99	$129.99