Premium Customer Support for Healthcare provider companies in San Jose
Get a 24/7 integrated CX team that operates just like an extension of your San Jose team.
The audit and consultation are totally at no cost.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams strive to achieve outstanding results for each of our healthcare provider partners in San Jose and beyond.
Here are some key metrics we are proud to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Healthcare provider Businesses in San Jose select
Touch Support for Their Customer Support
Up and Running in Under a Week
We've got onboarding SOPs is so streamlined, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Meet your healthcare provider clients in San Jose and beyond across all time zones, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists operate directly within your helpdesk, using your exact workflows.
Complete Transparency
Access to live reports, live QA scores, and analytics your team in San Jose can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email Support + Ticketing
- Live Chat
- Voice
- Community Support
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Data We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a meeting with a healthcare provider support specialist now.
Your free audit, consultation, & quotes are completely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is designed for healthcare provider businesses who:
- Are growing too fast for their in-house team to handle the volume.
- Need always-on support without the headache of staffing three separate shifts.
- Struggle with uneven quality across tickets and agents.
- Need multilingual coverage but don't want to hire natively in-house.
- Want to lower customer service spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
