Expert Customer Service for Healthcare provider companies in Seattle
Get an 24/7 integrated CX team that operates just like an extension of your Seattle office.
The strategy call is entirely free, no strings attached.
Our Stats
KEY METRICS WE TRACK
Our support teams work hard to drive excellence for each of our healthcare provider partners.
Here's a look at a few key KPIs we have been able to achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Healthcare provider Businesses in Seattle select
Touch Support for CX
Live in Under a Week
We've got implementation playbook are so refined, most clients go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your healthcare provider clients in Seattle and beyond 24/7, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists embed natively within your helpdesk, mastering your SOPs.
No Secrets, Just Results
Get Transparent reports, live QA scores, and analytics your team in Seattle can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Support
- Email + Ticketing
- Chat Support
- Inbound Voice
- Social Media Monitoring
Systems We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot and Many Others
Data We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Seattle?
Schedule a call with a healthcare provider support specialist now.
Our audits, consultations, and quotes are totally free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for healthcare provider companies that:
- Are growing too fast for their in-house team to handle the volume.
- Need round-the-clock support without staffing three separate shifts.
- Have variable QA scores across support interactions or channels.
- Require multilingual coverage but don't want to hire native agents for each language.
- Need to control support spending without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
