Top-Rated Customer Support for SaaS companies in Croatia
Build an 24/7 integrated CX workforce which operates just like a part of your Croatia office.
This strategy call is entirely free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our dedicated support teams strive to deliver outstanding results for each of our saas clients.
Here are a few key benchmarks we consistently maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons SaaS Businesses in Croatia select
Touch Support for CX
Go Live in Under a Week
Our onboarding SOPs are so refined, most partners are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Meet your saas clients in Croatia and beyond 24/7, in their language, and on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team work natively within your helpdesk, using your brand standards.
No Secrets, Just Results
Access to live reports, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Support
- Email Support & Ticketing
- Proactive Chat
- Inbound Voice
- Social Support
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Reporting We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to elevate your CX?
Request a meeting with a CX outsourcing expert today.
Our strategy calls and quotes are 100% free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is the perfect fit for businesses in Croatia who:
- Are growing rapidly for their in-house team to keep up.
- Require round-the-clock support without the headache of staffing three separate shifts.
- Have uneven quality across agents or channels.
- Need multilingual coverage but find it {hard|difficult} to hire native agents in-house.
- Need to lower support overhead without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
