Expert Customer Support for Subscription service companies in Belgium
Deploy a 24/7 embedded CX workforce that acts like an extension of your Belgium team.
The initial audit is completely free of charge, no commitment required.
Our Stats
KEY METRICS WE LOVE
Our dedicated support teams work hard to drive excellence for all of our subscription service clients.
Here are some key KPIs we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Subscription service Companies in Belgium prefer
Touch Support for CX
Up and Running within 7 Days
Our onboarding SOPs are so tight, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your subscription service customers in Belgium and beyond across all time zones, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our team work natively within your CRM, following your exact workflows.
No Secrets, Just Results
Access to live reports, live QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email Support + Ticketing
- Live Chat
- Phone Support
- Community Monitoring
Systems We Know
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Data We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for smarter CX?
Schedule a meeting with one of our CX experts now.
Your free audit, consultation, & implementation plans are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is designed for companies that:
- Are expanding rapidly for their internal team to handle the volume.
- Need always-on support without hiring for 3 shifts.
- Are seeing inconsistent quality across tickets or agents.
- Require multi-language coverage but don't want to hire natively in-house.
- Need to lower support overhead while maintaining quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
