Premium Customer Support for Subscription service companies in Estonia
Deploy an 24/7 embedded CX team that feels like an extension of your Estonia team.
Your free consultation is totally at no cost, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists aim to deliver real-world success for all of our subscription service clients in Estonia and beyond.
Here are some key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Subscription service Businesses in Estonia prefer
Touch Support for CX Outsourcing
Go Live in Under a Week
We've developed implementation process is so tight, we get most clients go live in under 7 days.
24/7 Omnichannel & Multilingual Support
Serve your subscription service clients in Estonia and beyond across all time zones, in the language they speak, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our agents embed directly inside your helpdesk, using your SOPs.
Full Visibility
Get Transparent reports, real-time QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email + Ticket Management
- Proactive Chat
- Voice
- Social Monitoring
Systems We Support
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout & Many Others
Data We Provide
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for truly better CX?
Book a call with one of our CX experts today.
Your strategy calls and implementation plans are 100% free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is designed for companies who:
- Are growing too fast for their in-house team to keep up.
- Need round-the-clock support without the headache of staffing three separate shifts.
- Struggle with variable QA scores across tickets and channels.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to lower support overhead while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
