Expert Customer Service for Subscription service companies in Greece
Build a 24/7 integrated CX workforce that feels just like a part of your Greece office.
This free consultation is entirely free.
Our Stats
OUR PROVEN RESULTS
Our dedicated CX specialists work hard to deliver excellence for all of our subscription service clients.
Here's a look at a few key metrics we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Subscription service Businesses in Greece trust
Touch Support for Their Customer Support
Live in Under a Week
We've got implementation playbook is so streamlined, most clients are up and running in under 7 days.
Multilingual. Multichannel. 24/7.
Meet your subscription service customers in Greece and beyond 24/7, in the language they speak, and on the channel they choose.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate natively within your CRM, mastering your macros.
You See What We See
Receive Live reports, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Coverage
- Email + Ticket Management
- Chat Support
- Phone Support
- Community Support
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Data We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Greece?
Schedule a meeting with a CX outsourcing expert today.
Our strategy calls and quotes are entirely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for companies that:
- Are growing too fast for their internal team to handle the volume.
- Want 24/7 support without hiring for three separate shifts.
- Are seeing inconsistent QA scores across support interactions or agents.
- Require multi-language coverage but find it {hard|difficult} to hire natively for each language.
- Need to reduce support costs while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
