Top-Rated Customer Service for Utility provider companies in Austria
Build a 24/7 integrated CX team which feels like a part of your Austria office.
This audit and consultation are 100% at no cost, no strings attached.
Our Stats
DATA THAT DRIVES US
Our dedicated CX specialists work hard to deliver real-world success for each of our utility provider partners in Austria and beyond.
Here's a look at a few key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Companies in Austria select
Touch Support for CX
Go Live in 7 Days or Less
We've got onboarding procedures is so streamlined, most partners go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your utility provider clients in Austria and beyond across all time zones, in the language they speak, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our specialists work directly inside your CRM, mastering your macros.
Full Visibility
Access to live dashboards, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Support
- Email Support + Ticket Management
- Proactive Chat
- Phone Support
- Social Monitoring
Tools We Master
- Zendesk, Freshdesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Reporting We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Austria?
Schedule a call with a CX outsourcing expert today.
Your audits, consultations, and implementation plans are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support is the perfect fit for businesses in Austria who:
- Are expanding rapidly for their in-house team to keep up.
- Want always-on support without managing 3 shifts.
- Struggle with uneven quality across tickets or channels.
- Need multilingual coverage but can't hire native agents for each language.
- Need to lower support costs while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
