Premium Customer Support for Utility provider companies in Rhode Island
Build a 24/7 integrated CX workforce that operates just like a part of your Rhode Island office.
The audit & consultation are entirely free, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams work hard to achieve real-world success for each of our utility provider clients.
Here's a look at a few key KPIs we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Companies in Rhode Island choose
Touch Support for Their Customer Support
Live in 7 Days or Less
We've got onboarding procedures is so tight, most partners are fully operational within just a week.
Global, 24/7, Omnichannel Coverage
Serve your utility provider clients in Rhode Island and beyond 24/7, in the language they speak, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our specialists work directly within your CRM, using your SOPs.
Complete Transparency
Receive Live dashboards, live quality audits, and analytics your team in Rhode Island can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email Support & Ticketing
- Chat Support
- Voice
- Community Support
Platforms We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Measure
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Schedule a call with one of our CX experts now.
Our strategy calls and quotes are totally free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is the perfect fit for businesses in Rhode Island who:
- Are growing too fast for their in-house team to handle the volume.
- Want always-on support without the headache of staffing 3 shifts.
- Are seeing inconsistent quality across agents and channels.
- Need multilingual coverage but don't want to hire natively in-house.
- Want to control customer service overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
