Expert Customer Support for Utility provider companies in South Carolina
Build a 24/7 integrated CX workforce that feels just like a part of your South Carolina office.
This initial audit is entirely free, with no obligation.
Our Stats
KEY METRICS WE LOVE
Our dedicated customer support experts aim to achieve real-world success for all of our utility provider partners in South Carolina and beyond.
Here's a look at some key benchmarks we are proud to maintain for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Utility provider Companies in South Carolina trust
Touch Support for CX
Up and Running in Under a Week
We've developed implementation playbook is so tight, most partners are up and running in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your utility provider customers in South Carolina and beyond 24/7, in their language, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents embed natively within your helpdesk, using your exact workflows.
Full Visibility
Access to transparent dashboards, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email + Ticketing
- Chat Support
- Voice
- Social Media Monitoring
Tools We Use
- Zendesk, Freshdesk
- Intercom, Gorgias
- Salesforce, Kustomer
- HubSpot, Help Scout & More
KPIs We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Schedule a meeting with a utility provider support specialist today.
Our strategy calls and quotes are 100% free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is designed for businesses in South Carolina who:
- Are growing so quickly for their internal team to handle the volume.
- Need 24/7 support without the cost of staffing three internal shifts.
- Struggle with uneven quality between agents and agents.
- Want multilingual coverage but can't hire native agents for each language.
- Want to cut customer service costs without sacrificing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
