Expert Customer Support for Utility provider companies in Utah
Deploy an 24/7 integrated CX team which acts like an extension of your Utah office.
This audit and consultation are 100% free of charge.
Our Stats
KEY METRICS WE LOVE
Our customer support experts aim to achieve real-world success for each of our utility provider partners in Utah and beyond.
Here are a few key KPIs we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Companies in Utah trust
Touch Support for Their Customer Support
Live in 7 Days or Less
We've developed implementation playbook are so tight, we get most partners are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Support your utility provider customers in Utah and beyond across all time zones, in the language they speak, and on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team embed natively inside your helpdesk, following your brand voice.
You See What We See
Access to live reports, real-time quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Coverage
- Email + Ticketing
- Proactive Chat
- Phone Support
- Social Monitoring
Tools We Master
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Metrics We Track
- NPS, SLA, CSAT
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Schedule a consultation with a utility provider support specialist today.
Our strategy calls and quotes are entirely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is This For?
Touch Support excels with businesses in Utah who:
- Are growing rapidly for their internal team to keep up.
- Need 24/7 support without the cost of staffing 3 shifts.
- Are seeing variable quality across tickets and channels.
- Want multilingual coverage but don't want to hire native agents in-house.
- Need to reduce customer service costs without sacrificing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
