Expert Customer Support for Utility provider companies in Vermont
Build a 24/7 embedded CX workforce which acts just like a part of your Vermont team.
This initial audit is entirely free of charge, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our support teams strive to drive excellence for each of our utility provider partners.
Here's a look at some key KPIs we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Utility provider Businesses in Vermont select
Touch Support for Their Customer Support
Up and Running within 7 Days
We've got implementation playbook is so streamlined, most clients are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Support your utility provider clients in Vermont and beyond 24/7, in their language, & on the channel they choose.
Your Tone, Your Tools, Your KPIs
Our specialists work natively within your helpdesk, following your SOPs.
Full Visibility
Receive Live reports, real-time QA scores, and analytics your team in Vermont can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Coverage
- Email Support + Ticket Management
- Chat Support
- Phone Support
- Social Support
Your Helpdesk Platforms
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot and Many Others
Metrics We Track
- SLA, CSAT, NPS
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your customer support?
Request a consultation with a utility provider support specialist today.
Your strategy calls and quotes are entirely free, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for utility provider companies that:
- Are scaling too fast for their in-house team to handle the volume.
- Need always-on support without the headache of staffing three separate shifts.
- Are seeing variable quality across agents or agents.
- Want multi-language coverage but cannot hire natively for each language.
- Want to lower support costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
