Outsource Your IT Helpdesk for FinTech Businesses Without Losing Control
Deploy a truly integrated 24/7 IT support team,
who are proficient in your tech stack & fully operational in under a week.
Your audit and consultation are completely gratis, no obligation.
Our Stats
Data We're Proud Of
We're extremely proud of the metrics we consistently achieve for our IT customers,
and we're positive we can do the same for you.
90%
Resolved on First Contant
26.5k
Volume Capability
99.99%
Infrastructure Uptime
Our Edge
Why Leading Firms Select
Touch Support for Their Helpdesk
Always-On Coverage
Our engineers offer around-the-clock system monitoring, IT ticket triage, and critical escalation.
Trained on Your Tech Stack
We have specialists in AWS, Linux, Windows, Microsoft 365, cPanel, Plesk, and many more. Your stack, our team.
A Seamless Extension, Not Another Vendor
Our engineers work seamlessly within your tools and ticketing systems, like Zendesk, Jira, Freshworks, even your internal fintech portal.
Helpdesk + SysAdmin Coverage
Whether you need Tier 1 ticket resolution or deeper systems administrator support, we've built the team to plug right into your workflow.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality IT Support
How We Help Your FinTech Team
T1/T2 Helpdesk Support
- Tier 1/Tier 2 support resolution
- Off-site support for end-users and software
- Email, chat, & ticket-based support
- Full 24/7/365 coverage or as after-hours coverage
24/7 System and Maintenance
- 24/7 system & uptime monitoring
- Instant alerting and incident management
- Software patch and update management
- Guaranteed outage resolution
Our Technology Support
- Linux, Windows, and Microsoft 365
- cPanel, Plesk, AWS, Drupal, WHMCS and others
- Tools you currently use, no retraining
- Ideal for SaaS, MSPs, and companies in New Jersey
Let's Talk
Ready to improve IT operations?
We help you resolve tickets faster, & reduce downtime, and scale your IT support without having to expand your internal staff.
Your strategy calls and implementation plans are totally free of charge, no commitment required.
FAQ
Common Questions About Our IT Services
Everything you need to know about our IT solutions for FinTech.
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What technologies do you work with?
We support Linux, AWS, Windows, Microsoft 365, cPanel, Plesk, Drupal, and most other business, hosting, and SaaS stacks.
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Do you just do basic support?
No. We provide Tier 1 and Tier 2 specialists, plus sysadmins and OOH engineers depending on your requirements.
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Is the service offered 24/7?
Yes. You're able to opt for full 24/7/365 coverage, or only out-of-hours support (like nights, weekends, & holidays).
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How fast can we go live?
We can We can be fully onboarded and go live in under 7 days, including training, access mapping, and test cases.
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Do you take over for our internal team?
No, that's not the goal augment your team. Our engineers become a scalable extension of your existing operations structure (although for smaller companies in new jersey, we can act as your IT department entirely).
Is Touch Support IT a Good Fit?
Touch Support IT is an ideal choice if:
- You're looking for full 24/7/365 IT coverage without staffing three internal shifts.
- You're managing complex environments (e.g. Linux, AWS, HIPAA/compliant stacks).
- Your internal team are overwhelmed by T1 user tickets.
- You need someone who knows Plesk, WHMCS, cPanel, and other hosting stacks.
- Your users are spread across different time zones .
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
