We provide world-class server management for web hosting companies, data centers, site operators, and anyone looking to keep their server secure and online.
LINUX SERVER ADMINISTRATION & MONITORING
What do we support?
Curious if our team has the right skill set for your customer’s challenges? See our Linux Scope of Support.
Proactive Protection & Server Administration
Powered by The Rothwell Suite
When you team up with Touch Support for all of your Linux support needs, you receive comprehensive, proactive protection against everything that stands between you and a job well done.
Our proactive server administration and security tools, honorily named the Rothwell Suite in the memory of late Erik Rothwell, monitor your device in real time. Events trigger alerts and our technical team springs into action to proactively protect your server, preventing painful and expensive downtime. In case of an unexpected emergency, such as a data center failure, our team will act to restore service with a 15 minute response time – often much lower!
What do You Get
These features are included in our server administration plans.
AROUND THE CLOCK ASSISTANCE
Our server administration and monitoring teams are available 24 hours per day, 7 days per week, 365 days a year. We schedule experienced technicians to work around the clock so you don’t have to!
They are ready to deliver fast response times and high resolution rates to address issues in real time.
PROACTIVE SECURITY PATCHING
Quick reaction to known security vulnerabilities is key to maintaining a secure, stable server environment. Touch Support patches your operating system and control panel software as soon as critical updates are available.
UNLIMITED SUPPORT REQUESTS
Feel free to contact us as often as you’d like! There is no limit on support request submissions. If you have questions, our knowledgeable staff is standing by eager to answer them and provide assistance.
OPERATING SYSTEM AND SOFTWARE UPDATES
Our staff will help keep you secure by performing regular updates to the software and operating system installed on your server. We’ll make sure you have the latest updates for your system kernel, web server, database engine, scripting language and much, much more!
SERVER OPTIMIZATION AND HARDENING
After your order is placed, our team will perform a comprehensive initial security audit. During the initial audit, a suite of security software is installed to ensure your server is secure. Additionally, we will optimize the configuration and server settings based on industry best practices and our wealth of experience.
After the initial audit, our team conducts regular checks to ensure your server is functioning optimally. However, we can perform an audit at anytime, upon your request, as often as you would like.
24×7 MONITORING WITH HUMAN RESPONSE
If your server is down, we will follow your instructions to reboot it by either contacting your data center or using automated methods (if available). We understand that every minute counts so we guarantee that our response time to detected outages will be 15 minutes or less!
Curious on how we can prevent downtime on your devices? Reach out and we would be happy to discuss our full capabilities.
AROUND THE CLOCK MONITORING
Our server monitoring team is available 24 hours per day, 7 days per week, 365 days a year.
We schedule experienced technicians to work around the clock so you don’t have to!
HELP WHEN YOU NEED IT
In the event our monitoring tools detect an outage, our team will spring into action to restore service as quickly as possible. We will follow your custom instructions to ensure that everything is up and running. In the event of a major issue, such as a datacenter outage, we will reach out to contacts you provide to ensure that your device is back online as soon as possible.