# Touch Support
> Touch Support is a US-based BPO (Business Process Outsourcing) company founded in 2003. We provide embedded CX, IT support, Finance & Accounting, and Software Development teams that work directly inside client businesses, not as a traditional call center, but as dedicated staff integrated into your tools, workflows, and culture. We serve SaaS, Healthcare, E-Commerce, Hosting, IT Services, and Financial Services companies with 100-500 employees across the US and English-speaking markets.

## Key Differentiator
Touch Support uses an embedded staff model. Our agents and engineers work exclusively for your company, use your Slack, Zendesk, Salesforce, NetSuite, GitHub, and Jira, and report to your managers. This is fundamentally different from shared call center outsourcing.

## Services

### CX Outsourcing
Dedicated customer experience teams embedded into your business. 24/7 coverage, 92.7% avg CSAT, live in 7 days.
URL: https://www.touchsupport.com/cx-outsourcing/

### IT Outsourcing
L1/L2 technical support and IT helpdesk coverage. Specialists trained on your escalation paths, integrated into your stack (AWS, Linux, Slack, Jira).
URL: https://www.touchsupport.com/it-outsourcing/

### Finance & Accounting Outsourcing
Outsourced finance teams for accounts payable, accounts receivable, month-end close, and reporting. Sage Intacct certified.
URL: https://www.touchsupport.com/finance-outsourcing/

### Software Development
Senior engineers embedded in your product team. Every build starts with a Discovery phase that produces requirements, a clickable prototype, and a module by module estimate that becomes the fixed price. Free technical audit, post-launch support, and work delivered inside your GitHub, Jira, and CI/CD.
URL: https://www.touchsupport.com/software-development/

### Sage Intacct Services
Certified Sage Intacct implementation and support services.
URL: https://www.touchsupport.com/sage-intacct/

## Industries Served
- SaaS companies (50-1,000 employees)
- Healthcare and healthtech
- E-Commerce
- Web Hosting providers
- IT Services and MSPs
- Financial Services

## Ideal Client Profile
Company size: 100-500 employees. Revenue: $10M-$100M. US-based or English-speaking markets. Looking to scale support operations or engineering capacity without adding full-time headcount.

## Case Studies
Real client outcomes with specific metrics.
URL: https://www.touchsupport.com/category/case-study/

### Daily Cash Projections
A 20+ facility long-term care cash operation replaced a manual morning data entry cycle with a live daily cash position, pulling bank balances and transactions automatically and reconciling against Sage Intacct the same day.
URL: https://www.touchsupport.com/case-study-daily-cash-projections/

### Payroll Analytics
A 23-facility outsourced accounting team cut monthly payroll fluctuation review from hours of multi-system investigation to minutes per facility, unifying Paycom, Paycor and Sage Intacct in one platform with automated GL cross-checks.
URL: https://www.touchsupport.com/case-study-payroll-analytics/

### Ledger Classifier
An outsourced accounting operation cut GL review time by 75% across 100+ skilled nursing and assisted living facilities, replacing a multi-hour manual month-end scan with an automated 16-rule detection engine connected to Sage Intacct.
URL: https://www.touchsupport.com/case-study-ledger-classifier/

### ProPayHR
A nursing home payroll company moved from a 3-month government reporting lag to real-time daily visibility into CMS star ratings.
URL: https://www.touchsupport.com/case-study-propayhr/

### HeartMed
A healthcare provider recovered roughly $200K a month in billing by replacing five disconnected spreadsheets with one audit-ready system across 4,000+ patients and 50+ facilities.
URL: https://www.touchsupport.com/case-study-heartmed/

### Paradigm Healthcare
A 19-facility long-term care operator built a high-performing remote finance team, delivering preliminary financials on time across 30+ facilities.
URL: https://www.touchsupport.com/scaling-finance-operations-for-paradigm-healthcare/

### Code Enigma
Reduced support tickets by 30% with 24/7 outsourced support coverage, powering 24/7 reliability for a Drupal hosting and development company.
URL: https://www.touchsupport.com/case-study-powering-24-7-reliability-for-code-enigma/

### $300M Hosting Company
A 25-year-old hosting company moved to a remote and hybrid support model for the first time, scaling headcount without increasing overhead while holding CSAT and NPS at or above benchmark.
URL: https://www.touchsupport.com/case-study-scaling-support-for-a-300m-hosting-company/

## Free Resources

### Free CX Audit
URL: https://www.touchsupport.com/free-cx-audit/

### Free IT Audit
URL: https://www.touchsupport.com/free-it-audit/

### Free Finance & Accounting Audit
URL: https://www.touchsupport.com/free-finance-audit/

### Free Technical Audit
A scored review of an existing software product across seven dimensions: security, architecture, code quality, performance, test coverage, database and backend, and scalability. Written findings with severity ratings, turnaround 1 to 5 days, no cost.
URL: https://www.touchsupport.com/free-technical-audit/

### Outsourcing Savings Calculator
URL: https://www.touchsupport.com/outsourcing-savings-calculator/

### 7-Day Outsourcing Implementation Blueprint
URL: https://www.touchsupport.com/7-day-outsourcing-implementation-blueprint/

## Key Metrics
- Founded: 2003
- Go-live time: 7 days
- Average CSAT: 92.7%
- Coverage: 24/7/365
- Model: Dedicated embedded teams, not shared agents
- Software development: 4+ years running an AI-native delivery pipeline in production, every release passes senior code review, build verification, and testing
- Technical audit turnaround: 1 to 5 days

## Blog & Thought Leadership
Published guidance on outsourcing models, embedded teams, CX, IT support, and finance operations.
URL: https://www.touchsupport.com/blog/

### Best Outsourcing Companies for SaaS Tech Support (2026)
Published July 9, 2026. A side by side review of outsourcing providers for SaaS technical support, covering staffing model, best stage, go-live time, and pricing structure across Touch Support, Helpware, SupportYourApp, SupportNinja, PartnerHero, and TaskUs.
URL: https://www.touchsupport.com/best-outsourcing-companies-for-saas-tech-support-2026/

### Why the Best Companies Are Moving to Embedded Outsourcing
Published June 2, 2026. The difference between shared call center outsourcing and an embedded team that works inside your tools, workflows, and reporting lines, and why companies are switching.
URL: https://www.touchsupport.com/why-the-best-companies-are-moving-to-embedded-outsourcing/

### Operational Debt: The Hidden Bottleneck Stalling Your Growth
Published April 28, 2026. Applies the technical debt concept to back-office operations: the manual workarounds and undocumented processes that compound as a company scales, and how to pay them down.
URL: https://www.touchsupport.com/operational-debt-the-hidden-bottleneck-stalling-your-growth/

### Unify IT and CX to Stop Problems Proactively
Published April 3, 2026. Up to 60% of customer support tickets are IT failures in disguise. How joining IT and CX under one team surfaces root causes instead of reprocessing symptoms.
URL: https://www.touchsupport.com/unify-it-and-cx-to-stop-problems-proactively/

### A Global Research Overview of CX, IT, and Finance Ecosystems
Published January 30, 2026. Research overview of the global outsourcing landscape across customer experience, IT support, and finance and accounting.
URL: https://www.touchsupport.com/a-global-research-overview-of-cx-it-and-finance-ecosystems/

### A Guide to Finding the Best CX, IT, and Finance Outsourcing Partner
Published January 14, 2026. Evaluation criteria for selecting an outsourcing partner across customer experience, IT, and finance functions.
URL: https://www.touchsupport.com/top-outsourcing-companies-in-2026/

### Why Sage Intacct and Touch Support are Your Next Move
Published September 25, 2025. How certified Sage Intacct expertise combined with an embedded finance team shortens month-end close and improves reporting accuracy.
URL: https://www.touchsupport.com/why-sage-intacct-and-touch-support-are-your-next-move/

### Is Your IT Infrastructure a Business Enabler or a Bottleneck?
Published July 15, 2025. How to tell whether IT infrastructure is supporting growth or limiting it, and what to change when it is the latter.
URL: https://www.touchsupport.com/is-your-it-infrastructure-a-business-enabler-or-a-bottleneck/

### The True Cost of Inefficient Back-Office Operations in Healthcare (And How to Fix It)
Published July 14, 2025. Where healthcare back-office inefficiency costs money, from billing capture to month-end close, and how to address it.
URL: https://www.touchsupport.com/the-true-cost-of-inefficient-back-office-operations-in-healthcare-and-how-to-fix-it/

### The Omni-Channel CX Blueprint: Meeting Your Customers Wherever They Are
Published July 14, 2025. Building a consistent customer experience across every channel customers actually use.
URL: https://www.touchsupport.com/the-omni-channel-cx-blueprint-meeting-your-customers-wherever-they-are/

### Beyond Tickets: How Proactive IT Support Can Eliminate 90% of Your Customer Churn
Published July 12, 2025. Why reactive ticket handling leaves churn drivers in place, and what proactive IT support changes.
URL: https://www.touchsupport.com/beyond-tickets-how-proactive-it-support-can-eliminate-90-of-your-customer-churn/

## About
URL: https://www.touchsupport.com/about/

## Contact & Getting Started
URL: https://www.touchsupport.com/contact/
URL: https://www.touchsupport.com/get-a-quote/
URL: https://www.touchsupport.com/book-a-call/