DELIVER PERSONAL INTERACTIONS IN A DIGITAL WORLD

We partner with companies like yours, enabling them to scale quickly and increase customer satisfaction.

OUTSOURCED SUPPORT SOLUTIONS

Outsourced Support

World class support to businesses just like yours on a daily basis

We offer a variety of support services to meet your unique needs or we can build a custom solution for something that might not match our pre-packaged services. Large or small, we have the best support solutions for you!

WINDOWS SERVER & DESKTOP SERVICE MONITORING
LINUX WEB HOSTING SUPPORT

CUSTOM SUPPORT SOLUTIONS

StrategicIT – IT MANAGEMENT & INFRASTRUCTURE SERVICES

All the Assistance You Need, All the Time

Our passionate and experienced support technicians at Touch Support are ready to help you with your business’ challenges. Whether you need to get a new system up and running or need help migrating an account from one location to another, we’ll be here for you 24 / 7 / 365.

Outsourced Support

How does it work?

Simple! Let’s follow our Six Step Process.

STEP 1

We review your current customer support workflow, or work with your team to design an exceptional customer service experience.

STEP 2

We quickly get to know your products and services using all available resources.

STEP 3

When something isn’t clear, we work with you to create and/or update documentation — to be sure we get it right.

STEP 4

Once documentation and a process for exceptional customer support is in place, we’ll begin handling your customer support inquiries.

STEP 5

You retain complete visibility into everything, and help our team answer the difficult support issues.

STEP 6

You can scale your plan up and down as needed, as well as activate additional support channels (live chat, phone, social media) at anytime.

Learn more about our support solutions

Interested? Find out more about how we can partner together!

Deep Data Analytics

Integrating with our custom built workflow management tool, VisX, grants you access to a wealth of support related data, relevant reports, and heatmaps that not only give you real time data on demand but also provide you with powerful forecasting tools. Team up with us to utilize our experience to help you make decisions from your support data to continuously improve your customer support mission.

Outsourced Support