HOW CAN WE HELP?

If something that you need isn’t listed in here, don’t hesitate to reach out to us.

LINUX SUPPORT SCOPE

Supported Linux Server Configurations

Standalone Servers

A standalone server is a type of server that is not part of a larger network infrastructure. For our team to support standalone servers they require a combination of a supported OS as well as a supported control panel in a vendor-supported configuration.

Linux Support Scope
Linux Support Scope

Virtualization Hypervisors

A hypervisor is a piece of computer software, firmware or hardware that creates and runs virtual machines. For our team to support virtualization hypervisors the hypervisors require a supported virtualization technology in a vendor-supported configuration.

OPERATING SYSTEMS

To maintain security, stability and training efficiency, our technicians are able to provide assistance for the following Operating Systems during their supported life cycle. For outdated OS versions, our team can perform an upgrade to a current stable version if the vendor supports the upgrade path. More details about the current OS life cycles can be found in their specific documentation.

  • Red Hat Enterprise Linux (RHEL)
  • CentOS
  • CloudLinux
  • Debian
  • Ubuntu

VIRTUALIZATION PLATFORM

Our team is able to provide support for hypervisors and containers deployed* on the following virtualization platforms. Infrastructure deployments and configurations are not supported by our Outsourced Support team. If you require additional assistance with infrastructure deployments and configurations please contact our Enterprise Team.

* Each container requires an appropriate administration plan

  • VMware
  • Virtuozzo
  • OnApp
  • SolusVM
  • Cloudmin

CONTROL PANELS

To maintain security, stability, and training efficiency our technicians are able to provide assistance for the following Control Panels during their supported lifecycle. For outdated Control Panel versions, our team can perform an upgrade to a current stable version if the vendor supports the upgrade path. More details about the current Control Panel life cycles can be found in their specific documentation. Control panels must be installed in a supported vendor configuration.

  • cPanel & WHM (including DNSONLY)
  • Odin Plesk (formerly Parallels Plesk Panel)
  • DirectAdmin
  • Virtualmin

Examples of Supported Software

All applications included in or supported by control panel vendors are supported by default. We also provide support for the following 3rd party applications.

Web servers
Apache, Litespeed, nginx 

Application servers
Tomcat, RayMediaServer

Firewalls
IPTables, CSF, APF

Anti-Malware
Maldet, CXS, rkhunter, chkrootkit, ClamAV

Linux Support Scope

Examples of Supported Services

MIGRATIONS

Migration paths must be supported by the destination server’s vendor.

  • Single account migrations
  • Multi-account migrations of up to 20 accounts. For migrations of a greater number of accounts please contact our team for a quote
  • For full server migrations please contact our team for a quote

3RD PARTY INSTALLATIONS & UPDATES

Installations
Our technical team would be happy to assist with installations of software on servers meeting the recommended minimum requirements.

Our team will not be able to assist with configuring or troubleshooting the software after the initial installation.

Updates
Technicians will be able to assist with updates via automated installers which integrate with your control panel, such as Softaculous or Fantastico

BACKUPS & RESTORES

Control Panel generated on-server backups

  • Single/Multi account backups or restores

 

Idera CDP

  • CDP Agent side installation and configuration
  • Control panel integration
  • Troubleshooting logged problems
  • Single/Multi account/file restores
  • Bare Metals restores

Examples of Unsupported Services

PROGRAMMING AND SCRIPTING

Our team cannot assist with writing code of any kind, including but not limited to; html, php, bash, perl, python, java, etc.

ACCOUNT LEVEL CONFIGURATIONS

  • Web server rewrite rules such as .htaccess rules
  • Database architecture such as creating or modifying tables, databases or character set conversion

CLIENT SIDE CONFIGURATIONS

  • Setting up ISP services, such as a home router or TV receiver
  • Setting up e-mail applications on client devices
  • Setting up FTP applications on client devices
  • Any configuration of 3rd party servers, such as a remote backup server experiencing FTP errors that is not on our services

UNSUPPORTED MIGRATIONS

  • Unsupported control panel migrations, such as Virtualmin to cPanel
  • Mail account migrations from Exchange to Postfix
  • Website migration from IIS to Apache

Don’t see the technologies you need?

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