StrategicIT – IT MANAGEMENT & INFRASTRUCTURE SERVICES

Infrastructure-as-a-service or IaaS provides you with the type of virtualized computing resources you need to always leverage the power of modern technology to your advantage. We’ll help you design, configure and maintain the type of scalable solution you need – regardless of how your needs may change.

STRATEGICIT

StrategicIT – IT Management & Infrastructure Services

VMware

VMware desktop and server virtualization allows you to be more agile, responsive and profitable. With our world-class VMware support, you’ll be able to solve any challenge you may face and make sure your infrastructure is operating at peak efficiency the way it should be.

PaaS

At Touch Support, our platform-as-a-service or PaaS support frees you from the shackles of obsolete or problematic hardware, allowing you access to the resources you need on any device – end of story.
We don’t just want to help you increase your return on investment – we want to make your life easier from a technology standpoint in any way that we can, all day, every day. To find out more about how Touch Support is prepared to extend the life of your business infrastructure through our unparalleled desktop support, please contact us today.

StrategicIT – IT Management & Infrastructure Services

IT Management & Infrastructure Services

You guide your company, we’ll do the work

Ongoing support, technical project management and collaboration with experts – when you need IT.

Imagine never purchasing another server, dealing with infrastructure issues, or struggling with new technologies – and still increasing your organization’s technology advantage. With Touch Support’s StrategicIT Management Services you can leverage the power of enterprise class technology backed by a team of experts, and focus on your growth and success.

Servers, data storage, IP transit, firewalls, virtualization, load balancing, software licensing, backups and more can comprise your managed infrastructure solution – all proactively monitored 24 hours a day by a Dell, Microsoft and VMware Certified Partner.

We take care of the day-to-day maintenance of your infrastructure including application monitoring, software updates and patches, network security and regulatory compliance.

We’ll also maintain security through the use of intrusion detection, log monitoring and vulnerability scanning tools.

If any hardware or networking issues arise, we’ll spring into action and keep you regularly updated until it’s fully resolved.

Ongoing collaborative planning sessions between you and your Touch Support Task Force ensure that your IT infrastructure is designed to meet your exact specifications and keep pace with your future growth.

  • IT Staff Augmentation
  • Data Center Management
  • Technical Project Management
  • Architecture & Design
  • On-Site Hardware and Network Support
  • Emergency Service
  • Unified Communications
  • Optimization & Assessments
  • Infrastructure Security

Equipped with nearly a decade of experience supporting over 22,656 individuals and organizations, Touch Support provides a range of essential IT management services including: 24×7 help desk and on-site support for your network, servers, workstations, emergency IT service, architecture & design, technical project management, staff augmentation, data center management, unified communications, and much more.

While providing you with the highest quality IT management services, you’ll also have full access to our entire IT Task Force of certified technical professionals & strategic IT consultants. This means that when you need high-level technical advice, or fast remediation of a technical issue – you can rest assured knowing that we’ll be working to provide you with the right answers and best resolutions.

Strategic Consulting Services

IT consulting professionals provide you with strategic planning, consulting and advise you on how to best leverage your IT assets within your allocated budget.

StrategicIT – IT Management & Infrastructure Services

Like the vast majority of our customers, IT is probably not your core business. Trying to solve all of your IT challenges internally can become a major distraction, and other aspects of your business can suffer. More often than not these challenges end up costing way in excess of your initial expectations.

If you need help with a special project involving your IT assets and/or consulting, we’re eager to assist you. We are an expert, affordable IT consulting firm providing advisory and managerial services that will meet any of your short, or long-term IT objectives.

WHY US?

We have over 18 years of experience helping thousands of customers address a wide range of issues and projects, such as network security, disaster recovery planning (DRP), business continuity planning (BCP), technology compliance issues, IT staffing, technology recommendations, communications and carrier services, video conferencing and phone systems and much more.

Whether you need an expert by your side for a special project, or ongoing IT leadership – Touch Support has a wide range of IT consulting solutions to assist you.

We can show you how to leverage your technology as a strategic asset, enabling your business to run faster, be more competitive, control costs, and scale efficiently.

With over 18 years of experience solving the challenges of thousands of customers, across hundreds of industries, we pride ourselves on having affordable, certificated expert team of professionals that are capable of providing you with the highest-level strategic consulting services that will meet any of your short, or long-term business objectives. Here is a partial list of the IT consulting services that we offer:

  • CTO / vCIO Services
  • IT Assessments
  • Cloud Assessments
  • Network Security Services
  • Disaster Recovery Planning
  • IV&V Services

ASSESSMENT, PLANNING AND DESIGN

Most of our projects begin with either an assessment or planning and design session. Our architects review your needs and perform an evaluation of your existing environment to develop a comprehensive solution to meet your particular project objectives.

DATA CENTER INSTALLATION

We can help you optimize your data center with implementation services around your server, storage, power, and cooling technologies.

SECURITY

First-class IT consulting will always be a core features of our StrategicIT managed services plans. However, there are times when an even higher level of IT knowledge and experience is required, or you need expert strategic consulting advice on a project that falls outside of regular support. Touch Support Strategic Consulting Services can help you fulfill all of your other IT projects, initiatives, and a whole lot more.

OUTSOURCED CTO / VIRTUAL CIO SERVICES

Whether you need an expert at hand during a business transition, or you require IT leadership on an ongoing basis, our Chief Technology Office / Virtual Chief Information Officer (vCIO) services gives you access to ITIL certified IT professionals who can bring C-level leadership to your team, without the cost and commitment associated with hiring full-time employees.

Strategic Cloud Services

Reliability. Fault-tolerance. Universal accessibility. It’s all possible with Touch Support’s Flexible Cloud.

StrategicIT – IT Management & Infrastructure Services

Touch Support Flexible Cloud Services brings nearly a decade of experience in building and supporting thousands of on-premise and cloud-based IT environments for our customers.

Flexible Cloud service is available in three service options, giving you the flexibility and scalability you need to meet your organization’s requirements.

A dedicated cloud provides you with a physically isolated infrastructure, giving you your own private cloud instance and the most control over your resources.

A virtual private cloud provides you with logically isolated infrastructure, with fully private networking and resource pools.

You can also select to provision resources in our public cloud within minutes by selecting an adjustable package of cloud resources.

FLEXIBLE

Deploy assets quickly when and where they are needed without having to invest in costly hardware.

POWERFUL SECURE PORTAL

Manage and control all aspects of your Touch Support account, from cloud servers and users to account and support requests, from a robust secure portal.

SCALABLE

Easily ramp up capacity during times of peak demand, then scale back if your requirements change.

CERTIFICATIONS & ACCREDITATIONS

PCI DSS 2.0 and HIPAA / HITRUST certifications are just the beginning. Quickly deploy secure, compliance-ready virtual servers in our redundant infrastructure.

AGILE

Scalability and compatibility mean you can react rapidly to changing demands for IT compatibility.

PROFESSIONAL-GRADE ADD ONS

If your business requires even tighter security to really lock down your cloud infrastructure, we have options powered by F5 and BlackLotus to ensure all of your bases are covered.

ENHANCED PRODUCTIVITY

Increase productivity by utilizing your existing virtualization tools and expertise.

SOLUTIONS ON DEMAND

With a fully transparent pricing model, your dedicated sales representative and engineer will help you design a custom solution to suit your needs.

ENTERPRISE SOLUTIONS

A secure cloud infrastructure built to reliably support an enterprises growing and critical business needs. We’re happy to help walk you through the process in detail.

SOVEREIGNTY GUARANTEE

With data centers in multiple states and countries, Touch Support can accommodate any data sovereignty concerns and ensure your data is compliant with local rules and regulations.