HOW CAN WE HELP?

If something that you need isn’t listed in here, don’t hesitate to reach out to us.

WINDOWS SUPPORT SCOPE

Desktop Support

WORKSTATION ADMINISTRATION

  • Manual workstation setup
  • Initial configuration & templates
  • Virus & malware removal and updates
  • OS updates
  • Backups & Restores
  • License management
  • Various day-to-day troubleshooting

OTHER PERIPHERALS

  • External storage and hard drives

NETWORK & CONNECTIVITY

  • IP / DNS Management manually and automatically
  • Local computer connection issues
  • Switches & Router troubleshooting
  • Ping, telnet, ipconfig, tracert, DNS and DHCP troubleshooting

PRINTERS

  • Printer server management
  • Installing network and local devices
  • Managing network and local devices
  • Restarting printer spool
  • Clearing printer spool

Server & Local Domain Administration

ACTIVE DIRECTORY MANAGEMENT

  • Adding user accounts
  • Joining / Dis-joining computers
  • Resetting passwords
  • Creating & managing security & distribution groups
  • File sharing & access permissions
  • User & Server VPN Setup
  • Computer outage response
  • Network outage response
  • Server outage response

POP CONNECTOR MANAGEMENT

TERMINAL SERVER MANAGEMENT

EXCHANGE MANAGEMENT

SPAM LIST & WHITE LIST MANAGEMENT

CREATING AND DEPLOYING GROUP POLICIES

PUSHING UPDATES

BACKUP & RESTORE MANAGEMENT

LICENSE MANAGEMENT

VOIP

  • Setup & configure soft phone
  • Setup & configure hard phone
  • Troubleshoot connectivity
  • Troubleshoot call quality

CUSTOMER SERVICE

  • Abuse report processing
  • Billing issue handling
  • Documentation writing and maintenance
  • Pre-sales inquiry handling

SOFTWARE SUPPORT & ADMINISTRATION

  • Office
  • Web Browser
  • Google Apps
  • Java updates
  • Windows updates

SOFTWARE INSTALLATION

  • Installing / Uninstalling software on workstations & servers
  • Preference changes

E-MAIL ADMINISTRATION (EXCHANGE)

  • Exchange configuration
  • Spam filter modifications
  • E-mail Archiving
  • Desktop e-mail client setup
  • Mobile device e-mail set up

OFFICE 365

  • O365 desktop setup
  • Manage users
  • Password management
  • License management

SHAREPOINT ADMINISTRATION

Not Finding Your Technology Needs?

Contact us! We’re open to learning new technologies to support your end-users.