Top-Rated Customer Support for Healthcare provider companies in Austin
Deploy a 24/7 integrated CX team which acts just like an extension of your Austin office.
The free consultation is 100% free of charge, with no obligation.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams aim to drive real-world success for each of our healthcare provider clients.
Here are a few key KPIs we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Healthcare provider Businesses in Austin select
Touch Support for CX Outsourcing
Up and Running within 7 Days
Our implementation playbook is so streamlined, most clients are fully operational within just a week.
Multilingual. Multichannel. 24/7.
Meet your healthcare provider customers in Austin and beyond across all time zones, in the language they speak, and on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our specialists operate natively inside your CRM, mastering your brand voice.
Full Visibility
Get Transparent reports, live quality audits, and analytics that truly makes sense.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Coverage
Full Channel Support
- Email Support & Ticket Management
- Chat Support
- Inbound Voice
- Social Support
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Data We Track
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for smarter CX?
Request a consultation with a healthcare provider support specialist now.
Your audits, consultations, and implementation plans are entirely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your Healthcare provider Business?
Touch Support is the perfect fit for businesses in Austin that:
- Are scaling rapidly for their internal team to handle the volume.
- Require 24/7 support without managing three internal shifts.
- Are seeing inconsistent QA scores across tickets or agents.
- Want multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Want to control support costs without losing quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
