HOW ENGAGED ARE YOUR CUSTOMERS?

HOW SATISFIED ARE YOUR CUSTOMERS?

DO YOUR EMPLOYEES MAKE YOUR CUSTOMERS HAPPY?

LET US WORK TOGETHER TO

Enhance Customer Service Journey

Increase Positive Brand Loyalty

Build Scaleable 24/7 Service Team

Refine Customer Service Processes

Boost Satisfaction & Retention

Hire Great People

THE TOUCH SUPPORT DIFFERENCE

Your business is nothing without the people who support your infrastructure and core values. We believe personal, compassionate customer service is a driver of customer value. This philosophy helps us stand apart as a strategic partner in a sea of providers. Our customer experience optimization framework is how we deliver on this difference.

We focus on the customer journey, rather than assigning a number to your most valued piece of the puzzle. We believe that excellent customer experience is both a necessity and competitive edge.

HOW WE DO IT?

PEOPLE

The company is only good as their people so we’ve made hiring the best and training our priority. In conjunction with exhaustive documentation this provided us with qualitative advantage.

PLATFORM

Deploying our proprietary software allows us to establish custom, automated workflows. Capturing comprehensive analytics provides crucial insight and supports decision making.

INTEGRATION

Continual refinement of the process allows us to optimize for faster and better results. Our team seamlessly integrates and operates as an extension of your team.

RESULTS

38 seconds

Average Chat wait time

in 2016

over 90%

Average Customer Satisfaction

in 2016

23 seconds

Average Call wait time

in 2016

136,700+

Security Audits Resolved

to date

867,446+

Number of support cases

since January 2011

266,000+

Security alerts resolved

to date

HOW TO WIN IN THE AGE OF CUSTOMER

Read our blog for tips to transform your customer interaction.

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