SUPERIOR CUSTOMER SUPPORT

Introducing highly effective, cost efficient and successful enterprise support.

 

LET’S WORK TOGETHER TO

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  • Build positive word of mouth and brand loyalty
  • Improve your process and infrastructure to resolve user issues
  • Get your most valuable people out of the customer service role
  • Create and scale 24/7 customer support for your new business or product launch
  • Relieve HR of the struggle to hire, manage and retain good support people
  • Turn around your customer satisfaction scores and retention rates

OUR SECRET SAUCE

We view service as a driver of customer value. This philosophy helps us stand apart as a strategic partner in a sea of providers. Our Customer Experience Optimization framework is how we deliver on this difference.

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PEOPLE

The company is only good as their people so we’ve made hiring the best and training our priority. In conjunction with exhaustive documentation this provided us with qualitative advantage.

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PLATFORM

Deploying our proprietary software allows us to establish custom, automated workflows. Capturing comprehensive analytics provides crucial insight and supports decision making.

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INTEGRATION

Continual refinement of the process allows us to optimize for faster and better results. Our team seamlessly integrates and operates as an extension of your team.

WE PARTNER WITH

SOFTWARE COMPANIES

WEB HOSTING FIRMS

STARTUPS

TECH PRODUCT/SERVICES BUSINESSES

AND MORE

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TRUST US

1,000+ companies do.

“Most outsourcing is not like having a real employee that knows the things to do. Touch Support is different. Technicians are knowledgeable—it’s reflected in the quality of their responses.

And when I have a problem, my team always has a solution. I get details, not just a generic answer like ‘we’re working on it.”

— Owner, Global Web Hosting Company

“Ultimately we decided we really needed a partner who could primarily deliver high quality support…and that’s Touch Support. I’m astonished at the quality of the resources. I’ve gotten project management, technical training, a team of 5-6 — it’s huge. Around the clock, I need someone there when I need them, and Touch Support is.”

— Head of Support, Startup Software Company

HOW TO WIN IN THE AGE OF CUSTOMER

Read our blog for tips to transform your customer interaction.