MAKE DECISIONS WITH FACTS AT YOUR FINGERTIPS
Take the pulse of your customer service and support department in the palm of your hand. You’re always on the move, whether you’re networking at a conference, or in an Uber, running a business means running around. As the head of a department, or the head of your company, we’ll keep you in touch with your business.
Business Intelligence & Actionable Analytics
We bring analytics to the point of action. By measuring key performance indicators in real-time, you’ll find actionable answers to your most detailed questions.
KPIs help your organization stay on track—but measuring employee performance, support activity and customer satisfaction with accuracy requires chasing down data from all over the place. Stop the madness — bring all your data and people together into a single, intuitive platform.
Answers when you need them
Collect, interpret and analyze customer feedback over time to quickly identify happy and unhappy customers.
Allow managers to gain visibility into true resource capacity and efficiently meet service level agreements, even as conditions change. Reward your rockstars and identify areas of opportunity.
Mitigate the risk of non-compliance with SLAs. Measure and manage your levels of service consistently, with automated reporting.
Get notified of problems before they affect your users. Access a dashboard with an up to date feed of the status of your servers.
View and assign customer issues to your support team based on urgency, skill level, customer history and more.
Eliminate decisions made on gut feeling. Uncover patterns in your support organization to optimize scheduling and team performance.