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Digital transformation with AWS
26 Mar 2019

Industry Insights

Digital transformation with AWS

How to mitigate the risks associated with AWS migration and management? According to one recent study, a full 83% of all enterprise workloads will be entirely cloud-based by as soon as 2020. Furthermore, 41% of those workloads will run on public cloud platforms including Microsoft Azure, Google Cloud and, of course, Amazon’s own AWS. AWS […]

Customer satisfaction trends and statistics for 2018
11 Feb 2019

Customer Experience, Industry Insights

Customer satisfaction trends and statistics for 2018

Why is customer satisfaction significant gamechanger in 2019? Our partner for live chat services, Live Chat Inc., has recently published Customer Service statistics for 2018. The report is based on the data gathered from January to December 2018 and covers data from 25,000 companies operating in 19 different industries using live chat and tickets for […]

Touch Supports’ growth from our Tech Lead’s perspective
14 Jan 2019

Industry Insights

Touch Supports’ growth from our Tech Lead’s perspective

Touch Support team is growing! We have developed new roles, departments, and opened new offices to add talent to our ranks. Our promotion path allows our best-skilled techs to excel in managerial positions, such as Shift Lead, Team Lead, or Tech Lead roles. New roles bring new challenges. Apart from managing teams and projects, our […]

IT Outsourcing and BPO for Managed Service Providers
17 Dec 2018

Industry Insights, Products & Services

IT Outsourcing and BPO for Managed Service Providers

Accelerate your path to business augmentation Comparing to one of our first articles on outsourcing, and a follow up concerning outsourcing myths, the outsourcing industry today is considered as a prerequisite for growth. IT managed service providers are centers of excellence. They can optimize businesses with the highest efficiency, and have the capacity to lead […]

How We Hire and Why We Hire
12 Nov 2018

Industry Insights

How We Hire and Why We Hire

2018 has been a record year in Touch Support’s growth so far – the company has quadrupled its size in just 3 years. Growing a number of customers from different industries, expansion into various areas of expertise, demand more focused on effective recruitment cycles, and onboarding experience in parallel with expanding each of Touch Support’s […]

Does managing your data seem to produce more noise than music?
30 Aug 2018

Data Management

Does managing your data seem to produce more noise than music?

The average customer today interacts online or through a combination of more channels, and even 57% of the customers complete the buying process before engaging with a company representative. Apart from changing sales dynamics, what customer expects after signing for service is more meaningful interaction. According to Accenture, 48% of the customers already expect specialized […]

shutterstock_253321711
2 Jul 2018

Customer Experience

No Phone Support? No Problem!

The value of your customer is paramount, which is why they should be provided the opportunity to utilize as many support channels as possible. Despite the enhanced customer experience that multiple support channels provide, many companies only offer email support, with no phone support options — which has its limitations. Email or help desk only […]

multi-tasking
2 Jun 2018

Industry Insights

6 Essential Customer Service Skills

Anyone working in customer service knows that it is not an easy profession. Despite the regular challenges that are presented to professionals in the customer service industry, there are ways to position yourself for success. The following 6 skills are essential if you would like to provide your customers with a great support experience. Patience […]

shutterstock_50767420
2 May 2018

Customer Experience

3 Customer Support Metrics That Work For Us

Seemingly everyone is boasting about how ‘data-driven’ their business is, which can largely be attributed to how simple it has become to accurately track minute pieces of data. What this has resulted in, are companies that spend too much time tracking hundreds of pieces of data, most of which are not relevant to the bottom […]

coffee-computer-notepad
2 Apr 2018

Business & Marketing

What Is Scalability, and Why Does It Matter to Your Business?

A word you hear all the time in business–particularly in regard to the future, investment and growth–is scalability. This term has something of a dual application, but regardless of which one you look at, it’s essential to any small business. Scalability Defined Scalability is the ability of something to adapt over time to changes. The […]

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MAILING ADDRESS
Touch Support Inc.
6177 N. Lincoln Ave.
Suite 231
Chicago, IL 60659

Phone: (888) 45-TOUCH
Local: (765) 269-8044

info@touchsupport.com

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