There are plenty of misconceptions and incorrect notions about outsourcing – from the poor, exploited workers slaving away in crowded cubicles to the decline of the industry in general. While we can’t speak for everyone, we’re clearing up some common myths about outsourcing below. Top Outsourcing Misconceptions Myth: Outsourced Jobs are Low-End, Dead-End Positions that No […]
Many customer service departments are still running behind the times in their failure to embrace modern uses of technology. While companies now have the ability to utilize software apps that can make customer service as streamlined as texting with a friend, frequent lack of funding in the customer service departments of many companies is still […]
A little can go a long way in the area of customer support. By being equipped with a few effective customer support tactics, you can successfully improve support processes, increase customer satisfaction, and boost brand loyalty. Modern consumers are provided more options than ever before, and in order to step up and meet these expectations, […]
In order to help you get a head start on hiring your next rock-star customer support representative, we have created you a job description template. This template functions as the perfect starting point, and should be built out to reflect the nuances of your specific company.
Big data has become a powerful component in the customer support process. Leveraged effectively, data will enhance your familiarity with your customers and lead to superior customer support, more effective marketing, and increased revenues. The first step, which many companies have yet to properly address, is to cut through all of the noise and the […]
A world-class customer service department can lead to significant brand awareness and 100% customer retention, but without the right team in place, it can be nearly impossible to reach that level of service. When building your customer service team and searching for great representatives, it is very important to be prepared for the interview. Effective […]