Build Your Support Model
Not all customers are the same and modern users demand multiple support channels to be conveniently available. We offer a variety of support channels so your customers can get in touch the way that is most convenient to them!
Sometimes you just need to talk through a problem to quickly resolve it. Customers are more comfortable when a friendly, helpful and technically trained resources are just a phone call away. We offer both inbound and outbound support call services to make sure your customers are taken care of properly every step of the way.
Ticket & Helpdesk
Challenging technical requests demand a ticketing system to track a solution from start to finish. Our team is ready to man your helpdesk to assist your clients directly through multiple supported ticketing systems.
Commonly referred to as the most convenient support solution, our team is ready to build you a livechat solution leveraging our partner LiveChat Inc. to give your customers a technical support representative that is just a click away.
Remote Connection Assistance
Are your customers too busy to make changes on their machines alone? Do you need assistance setting up and configuring devices remotely? Our team is ready to directly connect to end-user machines to troubleshoot problems and perform general administrative tasks.
Choose Your Team
“When team members connect and build strong relationships, they don’t just work with each other. They work for each other.”
Shared Model Support
Our shared model support is designed to give you the peace-of-mind that only comes with knowing your customers can rely on our team anytime. This solution is ideal for low to mid volume customers who require around the clock coverage at a per-incident rate.
Hybrid Model Support
Our hybrid model support was designed to allow you to deliver the type of focused support you need when you need it the most, with an eye on increased efficiency and effectiveness at the same time. The hybrid model is a mix of both dedicated team resources placed at peak times, with shared team members available during low volume periods.
This model is ideal for businesses who have clear peaks and valleys in support coverage or well defined support hours, such as 9:00 – 5:00. During peak business hours dedicated team members will be available to assist your customers who are exclusively dedicated to your brand. Fully trained shared support agents can help pick up off hour requests to ensure that no customer is ever left waiting – without the cost of a full time employee.
Dedicated Model Support
With our dedicated model outsourced support, you get access to a dedicated team of agents that is laser focused on one thing only: the success of your brand. These agents provide support exclusively for your customers and who always remain up to date in product knowledge, the inner workings of your business model and more. This makes budgeting easier to due the predictability of fees, as well.
We want to make it clear that working with our support team is a blending of our two companies, and your new dedicated team will be an extension of your current staff. We adopt your company culture and values to ensure that each interaction is exactly what you would expect.
We’re Here When You Need Us
At Touch Support, we understand that the only way we’ll be able to provide you with the valuable services you need is to really get to know your business, your customers and how they both fit together. Throughout our initial relationship we’ll learn about your brand, your products and your services. We’ll study your customers and learn how you want us to communicate with them on your behalf for the best possible results. We’ll also run ongoing training so that we’re always putting our best foot forward, lending a helping hand when you need it and increasing your customer’s satisfaction.
These are the areas where we can help you as well