Premium Customer Support for Healthcare provider companies in Los Angeles
Deploy an 24/7 integrated CX workforce which feels just like an extension of your Los Angeles team.
This audit & consultation are completely free, no strings attached.
Our Stats
OUR PROVEN RESULTS
Our dedicated customer support experts aim to deliver outstanding results for all of our healthcare provider partners.
Here's a look at a few key KPIs we are proud to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons Healthcare provider Businesses in Los Angeles select
Touch Support for Customer Experience
Up and Running in Under a Week
Our onboarding SOPs is so refined, we get most clients go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your healthcare provider customers in Los Angeles and beyond across all time zones, in the language they speak, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our specialists work natively inside your helpdesk, mastering your macros.
Complete Transparency
Get Transparent reports, live quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email & Ticket Management
- Chat Support
- Inbound Voice
- Social Support
Tools We Master
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- HubSpot, Help Scout and Many Others
Metrics We Improve
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need world-class CX in Los Angeles?
Request a call with a CX outsourcing expert today.
Your strategy calls and quotes are completely free of charge, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your Healthcare provider Business?
Touch Support is designed for healthcare provider businesses that:
- Are expanding too fast for their internal team to handle the volume.
- Need round-the-clock support without hiring for 3 shifts.
- Are seeing inconsistent QA scores across tickets and agents.
- Need multilingual coverage but can't hire natively in-house.
- Need to cut support overhead while keeping control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
