Which support model actually fits you?
Seven questions, about ninety seconds. It will tell you which model fits your situation, including when the honest answer is that you do not need a vendor at all.
Nothing is stored and there is no form at the end.
Ask any vendor these three before you sign
- What is your first contact resolution rate on ticketing, not on chat, and how is it calculated?
- What is your agent attrition rate on accounts of our size over the last twelve months?
- What would make you tell us we are not a good fit?
This tool gives the same answer to everyone who answers the same way, including when that answer is to keep support in house. Benchmarks referenced come from the Freshworks Customer Service Benchmark Report 2025 and SQM Group, both cited in full in our benchmark report.
