Outsource Customer Support
Without Losing Control
Get 24/7 multilingual agents embedded into your workflows.
Fully trained, platform-ready, and live in 14 days or less.
The audit and consultation are totally free.
Our Stats
METRICS WE'RE PROUD OF!
Our customer support experts strike to achieve excellence for all of our clients.
Here are some metrics we have been able to achieve constantly:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why Companies Choose
Touch Support for CX
Live in 7 Days or Less
We’ve got onboarding SOPs so tight, most clients go live within a week.
Multilingual. Multichannel. 24/7.
Support your customers across time zones, in their language, on their channel.
Your Tone, Your Tools, Your KPIs
Our agents work inside your Zendesk, Intercom, or Salesforce, using your macros, playbooks, and standards.
You See What We See
Transparent dashboards, live QA scores, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email + Ticketing
- Chat
- Voice
- Social
Tools We Use
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot
Metrics We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for better CX?
Book a call with a CX outsourcing expert
Our audits, consultations, and quotes are totally free.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for companies that:
- Are scaling too fast for their internal team to keep up
- Want 24/7 support without staffing 3 shifts
- Have inconsistent quality across tickets or agents
- Need multilingual coverage but can’t hire natively
- Want to reduce CX costs without sacrificing control
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
