Top-Rated Customer Service for E-commerce companies in Croatia
Get an 24/7 embedded CX workforce that feels just like a part of your Croatia office.
The audit & consultation are 100% free of charge, with no obligation.
Our Stats
DATA THAT DRIVES US
Our support teams aim to achieve excellence for each of our e-commerce partners.
Here's a look at some key benchmarks we have been able to maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why E-commerce Businesses in Croatia trust
Touch Support for CX
Up and Running in Under a Week
Our implementation playbook are so refined, most clients are fully operational in 7 days or less.
Multilingual. Multichannel. 24/7.
Serve your e-commerce clients in Croatia and beyond 24/7, in the language they speak, & on their preferred channel.
Your Tone, Your Tools, Your KPIs
Our team work directly inside your CRM, following your brand standards.
No Secrets, Just Results
Receive Live dashboards, live quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Full Channel Coverage
- Email Support & Ticketing
- Live Chat
- Voice
- Social Media Monitoring
Platforms We Know
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Measure
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Need expert CX in Croatia?
Schedule a call with a e-commerce support specialist today.
Our free audit, consultation, & implementation plans are entirely at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is this for you?
Touch Support is designed for businesses in Croatia who:
- Are scaling so quickly for their in-house team to handle the volume.
- Need 24/7 support without the cost of staffing 3 shifts.
- Are seeing variable quality between support interactions or agents.
- Want multilingual coverage but don't want to hire natively for each language.
- Want to control support spending while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
