Premium Customer Service for E-commerce companies in France
Deploy an 24/7 integrated CX workforce which operates like an extension of your France office.
Your initial audit is 100% at no cost, no commitment required.
Our Stats
DATA THAT DRIVES US
Our CX specialists strive to achieve outstanding results for all of our e-commerce partners in France and beyond.
Here's a look at some key benchmarks we are proud to achieve day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons E-commerce Businesses in France select
Touch Support for CX Outsourcing
Up and Running within 7 Days
Our onboarding SOPs are so streamlined, most partners go live within just a week.
Multilingual. Multichannel. 24/7.
Support your e-commerce clients in France and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our agents work natively within your CRM, mastering your exact workflows.
You See What We See
Receive Live reports, real-time quality audits, and reporting that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Full Channel Support
- Email Support & Ticket Management
- Chat Support
- Inbound Voice
- Community Support
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Intercom, Gorgias
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Data We Provide
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready for truly better CX?
Request a meeting with one of our CX experts now.
Our free audit, consultation, & quotes are completely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for You?
Touch Support is designed for companies that:
- Are growing too fast for their internal team to keep up.
- Want always-on support without the headache of staffing three separate shifts.
- Struggle with uneven QA scores across agents or channels.
- Want multilingual coverage but cannot hire native agents in-house.
- Need to lower support costs without sacrificing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
