Expert Customer Service for E-commerce companies in Los Angeles
Build an 24/7 integrated CX workforce that operates like an extension of your Los Angeles office.
This strategy call is completely at no cost, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our CX specialists strive to achieve excellence for all of our e-commerce clients in Los Angeles and beyond.
Here are a few key KPIs we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons E-commerce Companies in Los Angeles select
Touch Support for CX
Live in 7 Days or Less
Our onboarding SOPs are so streamlined, we get most partners are up and running in 7 days or less.
24/7 Omnichannel & Multilingual Support
Support your e-commerce clients in Los Angeles and beyond across all time zones, in their language, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our team work natively inside your CRM, following your SOPs.
No Secrets, Just Results
Get Transparent dashboards, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email + Ticketing
- Live Chat
- Inbound Voice
- Community Support
Your Helpdesk Expertise
- Zendesk, Freshdesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Key Metrics We Focus On
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your CX?
Request a meeting with a CX outsourcing expert now.
Your audits, consultations, and quotes are entirely free, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is built for e-commerce companies that:
- Are growing rapidly for their internal team to handle the volume.
- Want round-the-clock support without the cost of staffing 3 shifts.
- Have uneven quality between agents or channels.
- Need multi-language coverage but can't hire native agents for each language.
- Want to reduce CX costs without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
