Premium Customer Support for E-commerce companies in Slovakia
Build a 24/7 integrated CX team that feels like a part of your Slovakia office.
The strategy call is 100% free, no commitment required.
Our Stats
OUR PROVEN RESULTS
Our customer support experts work hard to deliver real-world success for each of our e-commerce clients in Slovakia and beyond.
Here's a look at a few key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why E-commerce Companies in Slovakia prefer
Touch Support for CX Outsourcing
Go Live in Under a Week
We've developed implementation playbook is so tight, we get most partners go live in 7 days or less.
24/7 Omnichannel & Multilingual Support
Meet your e-commerce clients in Slovakia and beyond across all time zones, in their language, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists work directly inside your helpdesk, mastering your brand voice.
Complete Transparency
Access to transparent dashboards, real-time quality audits, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email & Ticket Management
- Proactive Chat
- Voice
- Social Media Monitoring
Tools We Master
- Freshdesk, Zendesk
- Gorgias, Intercom
- Salesforce, Kustomer
- Help Scout, HubSpot & More
Metrics We Track
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to improve your customer support?
Book a call with one of our CX experts now.
Your audits, consultations, and implementation plans are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for e-commerce businesses who:
- Are scaling so quickly for their internal team to handle the volume.
- Need round-the-clock support without hiring for 3 shifts.
- Struggle with variable QA scores between tickets and agents.
- Need multi-language coverage but don't want to hire native agents in-house.
- Want to control CX spending while keeping visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
