Expert Customer Support for EdTech platform companies in Bulgaria
Deploy a 24/7 integrated CX team that operates just like an extension of your Bulgaria team.
Your audit and consultation are completely at no cost, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams aim to achieve real-world success for each of our edtech platform partners in Bulgaria and beyond.
Here are a few key KPIs we are proud to hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why EdTech platform Businesses in Bulgaria choose
Touch Support for Customer Experience
Go Live within 7 Days
We've got implementation process are so streamlined, we get most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your edtech platform customers in Bulgaria and beyond across all time zones, in their language, and on the platform they prefer.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists embed directly within your CRM, following your macros.
No Secrets, Just Results
Receive Live reports, live quality audits, and reporting your team in Bulgaria can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Support
- Email + Ticket Management
- Proactive Chat
- Voice
- Social Media Monitoring
Tools We Use
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
KPIs We Focus On
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need expert CX in Bulgaria?
Schedule a consultation with a edtech platform support specialist today.
Your audits, consultations, and quotes are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is built for businesses in Bulgaria that:
- Are growing rapidly for their in-house team to keep up.
- Require 24/7 support without managing three internal shifts.
- Have inconsistent QA scores between tickets and channels.
- Need multilingual coverage but don't want to hire natively in-house.
- Want to cut customer service spending while maintaining visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
