Premium Customer Support for EdTech platform companies in Bulgaria
Deploy an 24/7 embedded CX workforce which feels just like a part of your Bulgaria office.
This strategy call is completely free, with no obligation.
Our Stats
OUR PROVEN RESULTS
Our support teams strive to deliver excellence for each of our edtech platform partners.
Here's a look at a few key metrics we have been able to hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons EdTech platform Businesses in Bulgaria trust
Touch Support for Customer Experience
Live in Under a Week
Our onboarding SOPs is so streamlined, we get most partners are fully operational in under 7 days.
Global, 24/7, Omnichannel Coverage
Meet your edtech platform customers in Bulgaria and beyond 24/7, in the language they speak, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our agents operate natively inside your helpdesk, following your exact workflows.
Full Visibility
Receive Live dashboards, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Channel Coverage
- Email + Ticketing
- Live Chat
- Inbound Voice
- Community Support
Tools We Use
- Freshdesk, Zendesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & More
Metrics We Measure
- SLA, CSAT, NPS
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a call with a CX outsourcing expert now.
Our strategy calls and implementation plans are completely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support is the perfect fit for edtech platform companies that:
- Are growing rapidly for their internal team to handle the volume.
- Want always-on support without the headache of staffing three separate shifts.
- Have variable QA scores between tickets and agents.
- Need multilingual coverage but find it {hard|difficult} to hire native speakers in-house.
- Need to cut customer service overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
