Top-Rated Customer Support for EdTech platform companies in Croatia
Get a 24/7 embedded CX team which acts like a part of your Croatia office.
Your audit and consultation are totally free, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists work hard to deliver real-world success for all of our edtech platform partners in Croatia and beyond.
Here are a few key metrics we consistently achieve for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why EdTech platform Companies in Croatia prefer
Touch Support for Their Customer Support
Up and Running within 7 Days
Our onboarding SOPs is so streamlined, we get most partners go live in under 7 days.
Global, 24/7, Omnichannel Coverage
Support your edtech platform clients in Croatia and beyond 24/7, in the language they speak, & on the channel they choose.
Your Brand, Your Tech, Your Goals
Our agents work natively inside your CRM, using your SOPs.
Full Visibility
Access to live reports, real-time quality audits, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Full Channel Coverage
- Email Support + Ticketing
- Chat Support
- Inbound Voice
- Community Monitoring
Tools We Master
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Metrics We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready to improve your CX?
Book a call with a CX outsourcing expert today.
Our audits, consultations, and implementation plans are completely at no cost, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is it for you?
Touch Support excels with edtech platform businesses that:
- Are scaling rapidly for their in-house team to handle the volume.
- Require always-on support without the cost of staffing 3 shifts.
- Are seeing inconsistent QA scores across agents and channels.
- Require multilingual coverage but don't want to hire native speakers for each language.
- Need to lower support costs without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
