Expert Customer Service for EdTech platform companies in Czech Republic
Deploy a 24/7 integrated CX team that operates like a part of your Czech Republic team.
The strategy call is entirely free.
Our Stats
KEY METRICS WE TRACK
Our support teams strive to drive real-world success for each of our edtech platform partners in Czech Republic and beyond.
Here are a few key benchmarks we consistently maintain day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons EdTech platform Businesses in Czech Republic select
Touch Support for Their Customer Support
Live in 7 Days or Less
We've developed onboarding procedures is so streamlined, most partners are fully operational in 7 days or less.
Global, 24/7, Omnichannel Coverage
Support your edtech platform clients in Czech Republic and beyond across all time zones, in their language, and on their preferred channel.
We Use Your Tools, Your Tone, Your Playbooks
Our specialists operate natively inside your CRM, mastering your playbooks.
You See What We See
Access to transparent dashboards, live quality audits, and reporting your team in Czech Republic can act on.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
What We Handle for You
Channel Coverage
- Email + Ticketing
- Chat Support
- Inbound Voice
- Social Support
Our Helpdesk Expertise
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
KPIs We Track
- NPS, SLA, CSAT
- Avg. Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Need world-class CX in Czech Republic?
Book a meeting with a edtech platform support specialist now.
Your free audit, consultation, & quotes are totally at no cost, no commitment required.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support Right for Your EdTech platform Business?
Touch Support excels with edtech platform businesses that:
- Are growing too fast for their internal team to keep up.
- Want round-the-clock support without managing 3 shifts.
- Struggle with variable quality across support interactions and channels.
- Want multi-language coverage but cannot hire native agents for each language.
- Want to cut CX overhead while keeping quality.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
