Expert Customer Service for EdTech platform companies in Washington
Get a 24/7 embedded CX workforce which feels like an extension of your Washington team.
Your audit & consultation are totally free of charge, no commitment required.
Our Stats
METRICS WE'RE PROUD OF!
Our dedicated support teams aim to achieve real-world success for all of our edtech platform clients in Washington and beyond.
Here are a few key KPIs we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
Why EdTech platform Businesses in Washington trust
Touch Support for Customer Experience
Up and Running in Under a Week
We've developed onboarding SOPs is so streamlined, we get most partners are fully operational in under 7 days.
24/7 Omnichannel & Multilingual Support
Support your edtech platform customers in Washington and beyond 24/7, in the language they speak, & on their preferred channel.
Your Brand, Your Tech, Your Goals
Our agents embed directly inside your helpdesk, mastering your SOPs.
Full Visibility
Access to live dashboards, live QA scores, and analytics that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Cover Your CX
Full Channel Coverage
- Email & Ticketing
- Live Chat
- Phone Support
- Social Media Monitoring
Tools We Master
- Freshdesk, Zendesk
- Gorgias, Intercom
- Kustomer, Salesforce
- Help Scout, HubSpot & More
Metrics We Improve
- CSAT, NPS, SLA
- Avg. Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to transform your CX?
Schedule a call with a edtech platform support specialist now.
Our free audit, consultation, & implementation plans are entirely free, no strings attached.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for You?
Touch Support is the perfect fit for businesses in Washington who:
- Are growing so quickly for their internal team to handle the volume.
- Want round-the-clock support without hiring for three internal shifts.
- Struggle with inconsistent QA scores between support interactions or channels.
- Need multi-language coverage but cannot hire natively for each language.
- Want to lower CX spending while maintaining control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
