Premium Customer Support for FinTech companies in Denmark
Deploy a 24/7 embedded CX team that acts just like an extension of your Denmark team.
Your audit and consultation are entirely at no cost, no strings attached.
Our Stats
METRICS WE'RE PROUD OF!
Our CX specialists strive to deliver real-world success for each of our fintech clients.
Here's a look at a few key KPIs we consistently hit for our clients:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons FinTech Companies in Denmark select
Touch Support for Their Customer Support
Go Live in Under a Week
We've developed onboarding procedures is so tight, most partners are fully operational in under 7 days.
Multilingual. Multichannel. 24/7.
Serve your fintech clients in Denmark and beyond across all time zones, in the language they speak, & on the platform they prefer.
Your Tone, Your Tools, Your KPIs
Our agents operate directly inside your helpdesk, using your exact workflows.
Complete Transparency
Access to live dashboards, real-time QA scores, and reporting that drives improvement.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
Our Core Service Offerings
Channel Coverage
- Email Support + Ticketing
- Proactive Chat
- Inbound Voice
- Social Media Monitoring
Systems We Know
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- Help Scout, HubSpot & Many Others
Reporting We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Reply Time (FRT)
- Escalation Rates, QA Scores
Let's Talk
Ready for better CX?
Request a consultation with a CX outsourcing expert now.
Our free audit, consultation, & quotes are totally at no cost, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
-
What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
-
How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
-
Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
-
Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
-
What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
-
Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
-
How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
-
Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
-
How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Is Touch Support a Good Fit for Your FinTech Business?
Touch Support is designed for fintech companies that:
- Are expanding rapidly for their internal team to handle the volume.
- Need always-on support without the headache of staffing three separate shifts.
- Struggle with variable quality across support interactions and agents.
- Require multi-language coverage but cannot hire natively in-house.
- Want to reduce CX spending without losing control.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
