Top-Rated Customer Support for FinTech companies in Florida
Deploy an 24/7 embedded CX team that operates like an extension of your Florida team.
The strategy call is totally free of charge, no strings attached.
Our Stats
DATA THAT DRIVES US
Our CX specialists strive to deliver outstanding results for each of our fintech clients.
Here's a look at a few key benchmarks we consistently hit day-in and day-out:
90%
Resolved on the first contact
92.7%
Avg. CSAT across channels
26.5k
Volume Capability
Our Edge
The Reasons FinTech Companies in Florida prefer
Touch Support for CX
Go Live within 7 Days
We've developed implementation process is so streamlined, we get most partners go live within just a week.
Global, 24/7, Omnichannel Coverage
Support your fintech customers in Florida and beyond across all time zones, in their language, and on the platform they prefer.
Your Brand, Your Tech, Your Goals
Our team embed natively within your helpdesk, mastering your playbooks.
No Secrets, Just Results
Receive Live dashboards, real-time QA scores, and analytics that actually means something.
“One of our consistent pieces of negative feedback was, 'you have a really knowledgeable team, but you guys are so slow'... We don't have that anymore. The tickets get picked up really fast.”
Greg Harvey,
Managing Director, Code EnigmaHighest Quality Support
How We Support You
Channel Support
- Email Support + Ticketing
- Proactive Chat
- Voice
- Social Support
Our Helpdesk Expertise
- Zendesk, Freshdesk
- Intercom, Gorgias
- Kustomer, Salesforce
- HubSpot, Help Scout & Many Others
Data We Track
- CSAT, NPS, SLA
- Average Handle Time (AHT)
- First Response Time (FRT)
- QA Audits, Escalation Rates
Let's Talk
Ready to elevate your customer support?
Request a meeting with a CX outsourcing expert today.
Our strategy calls and implementation plans are entirely free of charge, no obligation.
FAQ
Frequently Asked Questions
Everything you need to know about our services.
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What services does TouchSupport provide?
We provide outsourced teams for Customer Experience (CX), IT support, and Financial Operations — including helpdesk services, system monitoring, accounts payable/receivable, and financial reporting.
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How quickly can you launch a support team for us?
Most teams are fully onboarded within 7 days. We use a proven, SOP-driven process to go from kickoff to live support in a week — with zero disruption to your operations.
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Is outsourcing support safe and secure?
Yes. We operate under strict data privacy, access control, and confidentiality protocols. Our agents work in secured environments, and we adapt to your preferred compliance requirements (GDPR, SOC 2, etc.).
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Will your team use our tools and systems?
Absolutely. Our teams are trained to work inside your current platforms — whether it’s Zendesk, Freshdesk, Microsoft 365, NetSuite, QuickBooks, or others. We act as an embedded extension of your business.
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What industries do you specialize in?
We support businesses in SaaS, E-Commerce, Healthcare, IT Services, Hosting, and Financial Services. If your business has customers or systems that need support — we’re a match.
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Can you provide multilingual customer support?
Yes. We offer multilingual support teams upon request, with coverage in English, Spanish, German, French, and more, depending on your customer base.
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How does pricing work?
We offer flexible pricing models — typically based on team size, coverage hours, and complexity of the services. Schedule a quick call and we’ll send you a tailored quote.
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Can I start with a small team and scale up later?
Yes! Many of our clients pilot with 1–3 agents and grow over time. We scale with your business — adding team members, languages, or functions as needed.
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How do I get started?
Just book a free discovery call or request a support audit. We’ll assess your needs and recommend a custom solution — no pressure, no fluff.
Who Is Our Service For?
Touch Support is built for businesses in Florida that:
- Are scaling rapidly for their internal team to keep up.
- Want round-the-clock support without the cost of staffing 3 shifts.
- Have uneven QA scores across support interactions and agents.
- Want multilingual coverage but find it {hard|difficult} to hire natively in-house.
- Need to reduce CX overhead without losing visibility.
"...we were able to staff significantly more headcount which allowed us to meet our customers needs express as we grew as a business while continuing to maintain the same CSAT and NPs that our customers have known to expect from us, while maintaining or even reducing costs."
